Help Desk Contact Guide
Financial Services and Reporting
Help Desk Contact Information
The following table provides a general guideline of when to contact the Help Desk and when to contact FIS computer support directly. Prior to requesting other new services from central IT, please inform FIS staff at x7368 of the work to be done as we may be able to assist in the process.
| Contact the Help Desk | Contact FIS |
|---|---|
| Password Resets | Requesting New User Requests (Use Forms for SAP and Imaging) |
| Printer Problems |
New Printers Setup and Configuration |
| Computer Malfunctions - Softward related |
New Computers Setup and Configuration |
| Computer Malfunctions - Hardware Related |
All Website Changes All New Web Pages |
| PaperWise/Imaging Issues Scanner Problems |
All Other New Requests |
| All Other Troubleshooting Requests |