We help sales departments prioritize and dig deeper into their data to help them identify new clients, upsell services to existing clients, increase brand loyalty, and more.
(Client names have been removed in accordance with our non-disclosure agreement.)
Challenge: What opportunities do we have to upsell and cross sell within our existing customer base?
Solution
We used advanced data mining and neural networking technology on a large, multinational corporation's internal data to score similar clients for potential sales and to target or upsell services to existing clients.
Benefit to Client
As a result of advanced analytics, this firm was able to make better use of its existing client pool, finding ways to upsell and cross sell to this friendly, known, and highly efficient pool of contacts.
Challenge: How can we prioritize our expenditures on loyalty improvements based on their effect on future profitability?
Solution
The Institute for Health and Business Insight conducted a proof-of-concept model that uses customer loyalty data and retention attraction results to predict their impact on the organization's bottom-line profitability.
Benefit to Client
Now this company can make sound, statistically based decisions about how and where to invest in customer loyalty projects and how those investments will pay off in the company's bottom line.