Student OMBUDS Office
The Student
Ombuds Office is part of the President's Office and a place for student
voices to be heard.
You can expect:
* Accessibility
* Confidentiality
* Impartiality
The Student Ombuds Officer will listen to your problem and take one
or several courses of action.
The Ombuds
Officer may:
* investigate the nature of your complaint.
* explain the process you might follow to resolve your problem.
* refer you to the appropriate person who can help you with your problem.
When your problem doesn't have a simple solution, it can be difficult finding someone who can help. Most of the time, your problem can be handled through normal academic or administrative channels. Academic advisers, department heads and deans can help you resolve problems that occur. Sometimes you may not know what the "normal" administrative channel is. That's when the Student Ombuds Officer can help.
The Ombuds Officer listens to students who have complaints about college life and tries to help them resolve their problems. If you need help with a disagreement or dispute with a university office, department or individual, you can contact the Ombuds Officer. It's important to understand that taking a concern to the Ombuds Officer doesn't necessarily mean that the dispute will be resolved in your favor. You can be assured, however, that your concern will be addressed through impartial investigation of facts and circumstances. And sometimes you may not have a problem at all.
Students who would like to suggest ways to improve student life at CMU are welcome to call, write or visit the Ombuds Officer in Warriner 114. Office hours are Monday through Friday from 9 a.m. to noon and 1-3 p.m. You are encouraged to make an appointment; however, walk-in visits are sometimes possible.