​We have created a convenient drop off service to better serve our patients with hearing aid, cochlear implant, and accessory issues. While the drop-box is equipped with a tamper-resistent lock and we make every effort to ensure the security of your hearing devices, we cannot guarantee 100% security from vandalism, burglary, or other unforeseen events to the drop-box.

Hearing aid drop offs can be utilized for the following problems:

  • Excessive battery drain
  • Lost removal filament
  • Dead hearing aid
  • Sound issues
    • Intermittent
    • Distorted
    • Fades
    • Noisy
    • Weak
  • Clean & Check


  • Prior to placing hearing aids in the drop-box, put them in a sealed Ziploc bag or sealed envelope.
  • Include your name, phone number, and a description of the problem and how best to reach you.
  • Complete the above steps in advance at home, as there will be no envelopes, paper or pens available at the drop-box in order to minimize risk of infection.
  • If you leave a hearing aid in the drop-box, we encourage you to call and notify our office.

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How the Pick-Up Works

  • We will call when your hearing aids are ready to be picked up.
  • Park in the Loading Zone in front of the Health Professions Building and call us at 989-774-3904 to inform us you have arrived.
  • A Carls Center Staff member will bring your hearing aids to you at the curbside.
  • If payment is due, the payment will be collected at this time. Please be prepared to pay with a credit card over the phone or exact cash.
  • If you would prefer your hearing aids be mailed to you, insured shipping costs will apply.

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Hearing aids may also be mailed to us at:

Carls Center Audiology Clinic
Central Michigan University
Health Professions Building 1101
Mt. Pleasant, MI 48859

We recommend you use a padded box (not an envelope) and insure the package.

The drop off box is accessible 24/7 and pick-up is available Monday - Friday 8 a.m. to 4:30 p.m.

Contact us at 989-774-3904 with questions or to learn more about dropping off your hearing aids.