Jennifer Volland, DHA, R.N., MBB, CPHQ, NEA-BC, FACHE
Vice President of Program Development
NRC Health - Omaha, NE

Dr. Jen Volland is Vice President of Program Development at NRC Health, where she oversees the improvement programs and harvesting of best practices across the United States and Canada for the acute care and post-acute care settings. Prior to NRC Health, Jen served in administration as VP of Nursing at Cancer Treatment Centers of America (Zion IL), and Vice President of Operations at Valley Baptist Medical Center (Harlingen, Brownsville, and South Padre Island TX). Additionally, Jen has led the healthcare practice for Juran Institute, actively certifying Green Belts and Black Belts in Six Sigma and Lean across the US, England, and Ireland, conducted workshops and executive coaching on improvement methods, and had oversight of project teams leading to millions of dollars in bottom-line savings and top-line growth. Jen was one of the first trained to the level of a Six Sigma, Lean, and Change Management Master Black Belt by GE Medical Systems. She has worked as a peer alongside clinicians while at Mutual of Omaha (HMO) in the Provider Relations department and started her clinical journey in the Pediatric Intensive Care Unit at Children's Hospital and University of Nebraska Medical Center, both located in Omaha, NE.

Dr. Volland has a Bachelor of Arts in Psychology and an Executive MBA from the University of Nebraska, a Bachelor of Science in Nursing from Creighton University, and a Doctor of Health Administration from Central Michigan University. She maintains an active RN license; is a Fellow of the American College of Healthcare Executives (FACHE), is a past Regent of ACHE; serves on the board of the ACHE Nebraska chapter, is past-President of the ACHE Nebraska chapter; and holds two additional board certifications—the CPHQ (Healthcare Quality) and NEA-BC (Nurse Executive, Advanced).  She actively publishes in peer-review publications and speaks at national conferences.