​Client Expectations

  • The creative services team will only proceed to work on a project with a detailed project request form. 

  • The creative services team will only produce what is described in the project request form. Any further additions to the product scope will require a new project request. 

  • The creative services team will only produce projects if: 
    1. Project requests are submitted by a faculty, staff, or student of Central Michigan University. 

    2. Projects are for the College of Business Administration i.e. departments, institutes, offices, or RSOs that support or are supported by the CBA. 

    3. Projects are the scope of the creative services team. If not, the creative services team will provide an alternative service. (i.e. a University Communications, Media Graphix, CMU Sign Shop) 

  • The client breaches the agreement with the creative services team if: 
    1. The client exceeds the timeline stated in the agreement. (i.e. does not provide material by the stated deadline)

    2. The client does not respond to communications from the creative service team in a timely manner. 

  •  It is the client’s responsibility to approve proofs and check for errors such as spelling, wrong information, etc. All proofs will be sent to the printers after the client has signed approval of the final proof. The client’s signature releases the creative services team from all responsibility for errors and omissions on final products. 

  • The creative services team will follow the Central Michigan University’s brand and identity standards. This includes the University Communications approved CMU logo, university seal, action “c”, college mark lockups, official colors, and typography.