​The Office of Information Technology Help Desk is CMU's main provider of technology support to students, faculty, and staff, on or off-campus, 7 days a week. Whether you have a technical question, or need help fixing a technical issue, you can count on the Help Desk for assistance. The Help Desk’s expert staff consists of trained Information Technology personnel as well as competent student technicians.

The range of Help Desk support covers issues related to software packages installed on your personal computer, to network resources, as well as telephone and cable repair in the residence halls. The Help Desk supports ANYTHING - Windows or Mac, ethernet or wireless, phone or cable - if it can be fixed or answered, the Help Desk is CMU students, staff, and faculty’s best friend!


  • Central point of contact for technology problems
  • Problem and knowledge management
  • Account Assistance
  • System and Technology Information
  • Software and Hardware Troubleshooting
  • Office and Personal Computer Repair
  • ResNet (residence life)
  • Telecommunications and Cable Equipment
  • Telephone and Cable TV Repair
  • Software Distribution
  • Test and Survey Scanning


  • Mon-Thurs: 7 AM to Midnight
  • Friday: 7 AM to 6 PM
  • Saturday: 12 PM to 6 PM
  • Sunday: 12 PM to Midnight

Contact Options

  • Walk-in: Park Library 101
  • Chat: Click for support
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