Virtual Orientation FAQs

I have questions about how COVID-19 might affect my decision to attend or apply to CMU.
You are not alone as information about the coronavirus and its impacts change on a daily basis! Check, frequently, CMU's Coronavirus Information Center website for updates, resources and how to connect with various campus departments for answers to your questions.

Is orientation being impacted or cancelled due to COVID-19?
Two priorities continue to be front and center: supporting student success and keeping our communities healthy and safe. All sessions, for students starting in the Spring 2021 semester, will be offered virtually. Students will receive instructions via their email address. 

Why is CMU moving orientation to a virtual format?
We wish to meet you where you are (literally!) and to ensure you’re being prepared for your transition to CMU. Learn more about the decision and our commitment to you

What does virtual Orientation look like?
We have designed an experience that requires students to log in during an assigned 2-hour block. Students must complete a 30-minute phone or virtual appointment with an academic advisor. Students will receive their 1 on 1 advising appointment time via email. This is a required appointment in order to be able to enroll in classes.

Students and families then have access to a number of self-paced materials. Students will also have the option to meet with others such as Student Mentors, Financial Consultants, and Career Coaches. 

How can I test my device for the virtual orientation? 
We ask that you test your device prior to the session to determine if you require any set-up to enable camera and microphone use. Watch a short video about using Webex during your orientation session. If you would like to test your device with a member of the OIT Help Desk, you may call 989-774-3662 to speak with a staff member to learn more about using Webex.

I’m concerned about accessing a virtual orientation session.
If you do not have access to a smart device and consistent Wi-Fi, please call our office (989-774-6629) to discuss other options. 

If you have a smart device, but are concerned about your Wi-Fi, universities around the state are offering publicly available WiFi. View that list and you may also find the Getting Connected page, from CMU's Office of Information Technology, helpful.

I have questions about accessible materials.
To request accommodations please contact Student Disability Services.

What if I lose internet connection during the LIVE session?
Life happens! If your internet comes back on, you can click the link in your email to join the session again. We encourage other members of your household to consider limiting their use of WiFi, as too many uses could impact your connection. If you are unable to reconnect, please email us.

Do I need to set up an appointment with an advisor prior to orientation?
We will arrange your half hour advising appointment. It will most likely occur ON your assigned orientation date, but does not need to in order to fulfill your requirement. 

Do I need to take placement tests?
No. Placement scores are based on your high school performance and SAT scores. A foreign language placement test can be taken if you plan to continue a language. For more information, ask your advisor. 

Can students and family members attend meetings together?
Students and family members may attend any of the virtual sessions together, but we encourage the student to take responsibility for their learning. Additionally, we have many resources for family members, in addition to our Family Central website.

We registered for Family Orientation. Will my parent or family member be charged a fee?
No, the fee is only applied once a parent or family member attends an in-person orientation.

I’m having trouble accessing the LIVE Orientation page, what do I do?
Check the system requirements and testing information offered in the email you received. Call the CMU Helpdesk (989-774-3662). If still unable to log on, call the Orientation Office 
(989-774-6629) or email us

Orientation Registration FAQs

How do I pay my enrollment deposit?
An enrollment deposit of $175 reserves your space as a new CMU student. You can be pay this either online or by mail. Online payments can be made using credit card or electronic check by visiting the New Student Orientation portal. After the payment is made, you can complete your academic profile and select an orientation date.

I am having trouble logging in to register.
Make sure you have activated your global ID and password. If it’s not a Global ID issue, record information and call the CMU Helpdesk (989-774-3662. 

How do I change my orientation date? 
Students can go to the same online system where they initially registered for orientation . They may also email or call the orientation office (989-774-6629). 

Why is Orientation required?
Research demonstrates that all students, even transfer students benefit from a formal orientation program. The University has required the program for quite some time. 

What if I cannot make any of the dates?
Please email or call the orientation office (989-774-6629). 

Where do I send Transcripts?
Please email them or send to the following address:
CMU, Attn: Transcript Department, 802 Industrial Drive, Mt. Pleasant, MI 48858

I completed orientation, what’s next? 
We encourage you to visit the self-paced materials associated with your orientation. Also, be sure to take care of items, such as: