If you would like additional information or have a question that is not listed below please contact the Care Team Coordinator at 989-774-2273 (Care Line).

Frequently Asked Questions

Is Care an acronym?


What is the “Care Team”?

The Care Team is a small group of CMU staff and faculty who meet weekly during the academic year and at other times as needed to develop individualized plans to support students who are struggling or having a difficult time.  The information shared in this group is confidential and is used for the purpose of determining the best approach to reach out to the student in distress. Care Report information is shared at this meeting along with selected information available from the team members’ respective offices. The Care Team Coordinator convenes the Care Team meetings and assigns a Care Situation Manager to specific situations.

Currently, this group is comprised of a representative from Residence Life, CMU Police, Office of Student Conduct, Student Disability Services, Counseling Center, Veterans Resource Center, Sexual Aggression Services, and the Office of Student Affairs. Confidential Counseling Center information is NOT shared in Care Team meetings. 

Is the Care Report confidential?

When you are concerned about a student we encourage you to speak directly with the student about the fact that you are concerned about the student and are going to submit a Care Report. We understand this is not always possible.  In instances when you would like to keep the fact that you submitted a Care Report confidential, please indicate this in the Care Report.  It is important to note, however, that confidentiality cannot be kept at all times and students may realize that you submitted a report through less-direct ways (i.e., details related to that incident, information only shared by the student with one person on campus).

What will happen when the Care Report is submitted?

When a report is submitted the Care Team decides upon the most appropriate person to reach out to a student of concern.  This can often be accomplished without mentioning the details of the Care Report, itself.  Sometimes a student will be asked to meet directly with the Care Team Coordinator or another member of the Care Team.  The student often knows why this meeting has been requested without needing to share details of the Care Report.

What reports are typically reported to the Care Team?

Students with significant academic difficulties and/or behavioral health concerns that result in disruptive behavior or cause one to be very worried about a student’s wellbeing are most often reported to the Care Team.  Reports are made regularly, with an increase in reports made at the mid-term and conclusion of the semester.  More and more reports are being made that assist our ability to recognize students heading toward crisis and intervene before problems become insurmountable.

Who can submit a Care Report?

Any individual is welcome to submit a Care Report.  Most often those submitting a report are faculty, staff, students, or parents.

Is my concern serious enough to warrant a Care Report?

We appreciate having more information than less information when it comes to assisting students in need.  Please review Questions to Consider Before Submitting a Care Report for more guidance regarding reporting.  You may also contact the Care Team Coordinator to discuss your concern prior to submitting it.

How do I know if my Care Report was received?

Upon pressing “submit” you will be redirected to a page thanking you for your submission.  If you do not receive this message, please contact the Care Team Coordinator to report the problem.  In certain circumstances, you may be contacted to provide additional information about your report.  If you are not contacted and you have received the submission message, rest assured that your report is being reviewed and acted upon.  If you would like an update on the student for which you submitted a Care Report, please contact the Care Team Coordinator at 989-774-2273 (Care Line).

How do I know if a student is on the Care List?

Only Care Team members are aware of the names of students on the Care list and given the details needed to effectively triage the student in need.  This list of students’ names is kept confidential.

If you happen to submit a Care Report regarding a student already identified on the Care list, your information will simply be added to the previously existing Care Report(s).  Each Care Report provides a unique perspective that is likely to assist in identifying the most appropriate campus resource for the student in need.

Can Care Reports be used for graduate as well as undergraduate students?

Yes. Care Reports can be submitted for any student (graduate or undergraduate) at CMU.  The Care Team Coordinator reviews and responds as appropriate to the situation to all graduate student Care Reports.

Are the Care Team Emails Legit or are they spam?
One of the primary ways in which the Care Team will reach out to you is via your CMU email account.  Below is an example of the type of email you may receive. Some people have asked if these emails are legitimate. They are. In some cases, you will be asked to click a link to see your letter. The link in your letter will look similar to the one below. This is just a security measure so we can verify that the correct person is accessing your letter. The link takes you to the CMU login Page (You should recognize it). You will be asked to enter your global Id and password just like you would any other secure CMU website.

The CMU Care team received a referral about your health, safety, and welfare. We would like to discuss resources available to help support your success.  To view this message please click on the following link https://cmich-advocate.symplicity.com... You will then need to enter your CMU Global ID and Password. 


Please respond to this Care message, as your not responding could negatively impact your success as a student.  If you have any problems, please reply to this email or call the Care line between 8:00 am-4:30 pm at 989-774-2273.

How do I know if my Care report was received?

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 “After submitting a Care report, you should receive the above message indicating the report was successfully submitted.  If you do not receive the above confirmation, please resubmit the report.  If you continue to experience problems submitting a report, please email the Care Team Coordinator @ lober1aj@cmich.edu or contact the CMU Care Line at 989-774-2273.”

Where can I submit a Care Report?

You can submit a Care report here.