Purchase Order/Blanket Purchase Order
Contracting & Purchasing Services should be contacted anytime the return of merchandise purchased on a Purchase Order (PO) or Blanket Purchase Order (BPO) is required. When possible the Buyer who created the PO or BPO should be the primary contact. The Buyer will then work with the Department to complete the return merchandise process with the vendor.
Please have the following information available when contacting the Buyer:
If a return is due to "damaged" merchandise and the item was purchased on a Purchase Order or a Blanket Purchase Order, call Central Receiving at (989)774-6535 immediately after the damage is identified. Central Receiving will need information from you to document the incident and determine if a freight claim should be filed. In addition, Contracting & Purchasing Services should be contacted so that the Buyer can help communicate with the vendor and work to resolve the issues at hand.