Damaged Shipment

Central Receiving plays a leading role in handling damaged shipments and processing freight damage claims for all items arriving at our dock. Contact us for information regarding the standard requirements for filing a freight claim, the required documentation and standard timelines.
Damaged shipments generally fall into two categories:
  1. Obvious Damage – the shipping container and item are visibly harmed.
  2. Concealed Damage – the shipping container is in good condition however the items inside are harmed.
In both types of damage a quick response time and good documentation is necessary for filing a successful claim. Concealed damage freight claims can be much more difficult to successfully process.
Empty containers or item shortages should be treated the same as damaged goods and a freight claim should be filed with the carrier.
 
Call if we can be of assistance - (989) 774-3917.
 
Central Michigan University • 1200 S. Franklin St. • Mount Pleasant, Mich. 48859 • 989-774-4000