2016 - 2017 Open Workshops

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Here is the current list of our 2016-2017 workshops which are open to all employees of the university. We occasionally add workshops throughout the year based on need and current events.  All  workshops are also announced through CMU Today and are listed on Central Link under My Workday/Employee Training. You may also register for these workshops at that location a few months in advance of the event.    

 

OPEN WORKSHOP PROGRAM TITLEDATETIME LOCATION
MANAGING YOUR TIME AND YOUR LIFE!
Life and work balance how often it is talked about and how seldom it is achieved. This workshop is aimed at developing skills to help you identify and achieve your highest priorities. Solid time management principles will be covered along with tips for effective execution, thereby producing a more organized and peaceful life.  Facilitated by Harley Blake.
​09/29/16​9:30am - 12:00pm​Rowe 229
DELEGATION AND EMPOWERMENT.
Delegation is one of the most critically important skills for a leader to be high functioning in any environment.  Quite often we think that if we do it ourselves, we know it will be done quickly and the result will be what we want.   The question is, at what price?  In this seminar, participants will learn how to better utilize team talent and ability, delegate for outcome rather than process, create a process and plan for effective delegation and balance responsibility, authority, accountability, and support​.  Facilitated by Deb Dunbar, Indiana University.
​10/05/16​1:00pm - 4:00pm​Rowe 229
SERVICE EXCELLENCE
Service Excellence. Ever been to Disney World? A few of Disney's "magic" customer service principles will be identified, leading into a discussion of their relationship with CMU's four Service Excellence values of care, knowledge, availability and follow-through. Strategies for handling the difficult customer will also be covered, along with how to share information that the person doesn't want to hear.  Facilitated by Harley Blake.
​10/11/1610:00am - 12:00pm​UC Auditorium
SERVICE EXCELLENCE
Service Excellence. Ever been to Disney World? A few of Disney's "magic" customer service principles will be identified, leading into a discussion of their relationship with CMU's four Service Excellence values of care, knowledge, availability and follow-through. Strategies for handling the difficult customer will also be covered, along with how to share information that the person doesn't want to hear.  Facilitated by Harley Blake.
​10/12/16​2:00pm- 4:00pm​UC Auditorium
SERVICE EXCELLENCE
Service Excellence. Ever been to Disney World? A few of Disney's "magic" customer service principles will be identified, leading into a discussion of their relationship with CMU's four Service Excellence values of care, knowledge, availability and follow-through. Strategies for handling the difficult customer will also be covered, along with how to share information that the person doesn't want to hear.​  Facilitated by Harley Blake.
​10/14/16​2:00pm - 4:00pm​Rowe 229
​​ 4 IMPERATIVES OF GREAT LEADERS.
In this Franklin Covey workshop you will learn a new paradigm for leading in the Knowledge Worker Age, and be introduced to the 4 Imperatives which are essential to great leadership: Inspiring Trust, Clarifying Purpose, Aligning Systems, and Unleashing Talent. You will set specific action plans during the course of the workshop, then track the results with feedback from a 360 questionnaire which you will take twice: once before the workshop and one 6 months after you complete it. The cost for workshop materials is $40.00 and you must be a supervisor to attend.  Facilitated by Harley Blake.
10/19/16
8:30am - 12:30pm
​Rowe 229



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5 CHOICES TO EXTRAORDINARY PRODUCTIVITY.
The difference between extraordinary and average is a choice...actually 5 choices to be precise!  Welcome to Franklin Covey's time management workshop for the 21st century!  Drawing from up to date brain science and their foundational principles of personal and organizational effectiveness, this full day workshop focuses in on the skills of decision, attention, and energy management to weather the dramatic storm of 21st century distractions and demands.  The cost of $150 includes lunch, and high quality materials to help keep you on track long after the workshop comes to a close.  Facilitated by Harley Blake.
​10/25/16​8:30am - 4:30pmRowe 229​
VIOLENCE PREVENTION
What is the line between someone "just having a bad day" and someone exhibiting serious behaviors that should be addressed in some way? When and how should I intervene, if ever, and would it make a difference? If I felt I should report something, who would I report it to? This workshop will define the Workplace Violence Spectrum, specifically help you to identify Behaviors of Concern that could lead to serious acts of violence in the workplace, and what to do if you see them. It will also familiarize you with CMU’s Violence Prevention Policy and identify your responsibilities within it. Facilitated by Harley Blake.
​11/01/16​9:00am  - 11:00amRowe 229​
CREATIVITY & INNOVATION
In an age of constant change, it is critical that your team develops the ability to generate new ideas and drive them through to implementation. How? It involves the very culture of your organization, as well as an understanding of the dynamics of creativity and the context in which you live and work. This workshop will explore these concepts, and provide you with some hands on practice with some divergent thinking tools and ways to take the resulting ideas and focus in on the ones worth implementing. Facilitated by Harley Blake.
​11/0​8/16​8:30am - 12:30pm​Rowe 229
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