Online Training Resources
​​Communication, Diversity, Leadership, Legal, Performance Management,  Service, Strategic Planning, Survey Development, Technology, Violence Prevention/Safety

To view the video, click on the title of the workshop.  Once completed, contact us at ext. 7194 or pdp@cmich.edu so we can add it to your training log.

COMMUNICATION
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Answering Parent Calls
Partnering with Parents to Provide Great Service
Designed specifically with front line call staff in mind, this 2 hour training will build your confidence in serving the needs of parents and students, even though you may have to say no to some specific requests.  Facts and myths of FERPA are covered, along with some de-escalation techniques which could be used with parents who may be upset.  This training was conducted on March 4 th, 2009 by a panel from CMU which handle parent calls on a regular basis.  Click here to download PowerPoint.

Effectively Communicating with Parents​
Addressing the Needs of Baby Boomers, GenXers, and First Generation College Parents. This 2 Hour Webinar was conducted by Marjorie Savage, the Parent Program Director at the University of Minnesota.   She will provide you with an understanding of generational characteristics of today's college students and parents, take a look at some non-generational issues, and then guide you through a discussion of the implications for effectively communicating with parents.  Click here to download PowerPoint.

120 minutesDownload  Quick Time
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Improving Communication 101

What does it take to get a message across from one person to another successfully?  In this short video, Harley Blake, Manager of Professional Development Programs will present a basic model of communication.  Common barriers to effective communication will be shared, along with some techniques to help ensure that the message is getting through.
Please use global ID and password to login.

8 minutesDownload  Windows Media Player
Improving Communication 201

Borrowing heavily from various dialectic educational models of the past and present, a simple yet effective method is shared that can work equally well in a wide variety of conversational and educational settings.  Need to design and structure a classroom session?  Have a difficult conversation with a co-worker?  Celebrate last night’s home team victory with a friend?  Talk with your kids about not doing their chores?  Try this method to increase the effectiveness of all your communication efforts!  Presented by Harley Blake, Manager of Professional Development Programs.
Please use global ID and password to login.

9 minutesDownload  Windows Media Player

Difficult Conversations
This presentation covers something we've all been through.  We need to talk, but we would rather not!  Whether it's about performance, discipline, emotions, or the neighbor's dog, the struggle of what to say and how to say it remains the same.  Utilizing principles and ideas from a variety of resources, we will look at the dynamics of what is involved in this kind of conversation, and explore practical ways to make them less stressful and more productive.  Presented by Harley Blake, Manager of Professional Development Programs.
Please call 989-774-7194 to register for this Blackboard archive.

97 minutesDownload  Quick Time Player
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The Art of Listening Effectively
Few would ever deny the importance of listening in effective communication, yet how much formal education or training is given to this critical skill? The brief presentation provides two questions that will help in making listening efforts more focused and intentional, and gives an introduction to three skills that can be further researched and practiced for more effective listening.

Please click the link above to access the podcast.
14
minutes
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DIVERSITY
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Safe Zone Training
Safe Zone training will include an overview of terminology, the current campus climate, issues facing the gay, lesbian, bisexual, and transgender (GLBT) communities, and the importance of a Safe Zone here at CMU. The purpose is to provide individuals the tools necessary to be a Safe Zone for our GLBT students, faculty, and staff. Sponsored by the Office of Gay and Lesbian Programs. 

Please click the link above to access the video. 

18 minutesDownload  Quick Time Player

Synergy From Others: Cultural Diversity on Campus
Click here to review this program with information about diversity at CMU and a performance by SST from Chicago, including vignettes about different aspects of diversity.  It provides a practical methodology of managing our biases, demonstrated strategies for diffusing situations, and discussed behaviors associated with inclusion. The purpose is to raise awareness about what is included under “diversity” and the campus climate. Please use global ID and password to login.

120 minutesDownload  Quick Time Player
Ouch! That Stereotype Hurts

This program will provide staff with hands-on practice in confronting issues of diversity. Participants will gain skills to speak up when demeaning comments are made. They will learn six practical, specific skills that can be immediately applied at CMU and will leave understanding the ladder of prejudice.
Please call 989-774-7194 to register for this Blackboard archive.

120 minutesDownload  Quick Time Player
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Ouch! That Stereotype Hurts
This is a shorter podcast version of the above workshop.
Please click the link above to access video.

45 minutesDownload  Quick Time Player
LEADERSHIP
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Change & Continuous Improvement

This motivational and inspirational session will focus on continuous improvement in the workplace and how leaders and supervisors can embrace and manage change.  The three mistakes a manager will never make will be covered, along with several skills that lie at the heart of all interpersonal relationships.  This video is from a session of the Leadership Excellence series, which is presented at CMU each fall and spring semester.  Presented by Mike Owens, Former Dean of Students Office.
Please call 989-774-7194 to register for this Blackboard archive.

180 minutesDownload  Quick Time Player
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The Dynamics of Change and Transitions
To better understand the dynamics that are involved in a major change process, an overview of three different models of transitions are presented. Each stage of a transition is then looked at in more detail to identify action steps to help navigate that stage more successfully. The presentation then concludes with eight tips for managing a team through a major change initiative.

Please click on the link above to view the podcast.

20 minutesDownload  Quick Time Player
LEGAL
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Identity Theft Red Flag Training
This program has been developed to monitor and address "Installment Payment" accounts for "red flag" indicators that a person's identity may have been stolen.  All CMU offices that administer such accounts need to view this training to learn what the program is and what to look for. Presented by Mary Roy, General Counsel's Office.
Click here to download PowerPoint.
18 minutes
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PERFORMANCE MANAGEMENT
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Goal Setting
What are SMART goals and what difference do they make in organizations?  Why do we set both personal and professional goals? This interactive program will help participants think through their own goal-setting process and ensure that their own goals are achieved.  Participants will understand goal setting theory and how to apply it to their own work. Ensuring goal clarity, commitment, and measurement will also be addressed.   Facilitated by Amy McGinnis.
Please call 989-774-7194 to register for this Blackboard archive.
100 minutesDownload  Quick Time Player
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Performance Review Conversations

Performance conversations can at times be difficult, yet there are few things in your job responsibilities that are of greater importance.  Simply put, nothing impacts your employees and team effectiveness more than you and your relationship with your employees! This video presentation captures a face-to-face program that covers the 4 basic needs of every employee, and what you can do through the Performance Review Process to best meet those needs.  Presented by Harley Blake, Manager of Professional Development Programs.

120 minutesDownload  Windows Media Player
Performance Review Cycle

Watch this short video presentation to better understand the performance review cycle at CMU including the start of the review cycle in July, mid-year check in January, and how to provide ongoing feedback throughout the year.  Presented by Harley Blake, Manager of Professional Development Programs.
Please use global ID and password to login.

10 minutes

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Personnel Transactions

Nikki Turner, SAP/HR Systems Analyst presents this short audio PowerPoint which will walk you through how to update job descriptions, request position changes, request a cost center change, and to request a classification review using CMU’s online process.
Download quick guide here.

11 minutesDownload  Adobe Flash Player
Using the Performance Review Online Process

Nikki Turner, Manager/HR Info Systems, presents this short audio PowerPoint which will walk you through how to start, edit, and finish a performance review using CMU’s online process.
Download quick guide here.

12 minutesDownload  Adobe Flash Player

PERSONAL PRODUCTIVITY

 

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Stress Management  
Join us for a lively discussion with Mike Ohrens from Encompass! Topics include personality traits that contribute to stress, identifying what we can and cannot control, commonly prescribed medications and life style change alternatives, and an overview of resources which Encompass provides. 

Please click on the link to access the video.

86 minutesDownload  Quick Time Player
SERVICE
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Service Excellence

Watch this short video presentation by Amy McGinnis, Former Director of Professional Development Programs, to learn more about the history of the Service Excellence initiative, the development of the service values, and how to incorporate them into your everyday work at CMU.

6 minutesDownload  Windows Media Player
CMU Minute - Service Excellence Initiative

This one-minute presentation was produced by Public Relations & Marketing to highlight CMU's Service Excellence initiative.  Former President Mike Rao and others comment on the importance of the program.

1 minuteDownload  Real Player
SURVEY DEVELOPMENT
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Online Survey Development

This video will cover how to establish an account using SurveyMonkey.com and how to create, collect, and analyze data using this online tool.  This presentation consists of five sections that can be skipped through or replayed: Survey Design; Survey Design Options; Collecting Responses; Changing Restrictions; Analyzing the Results; Closing.  Presented by Jerry Dimaria, Former Assistant Director of Employment & Compensation.

40 minutesDownload  Adobe Flash Player
TECHNOLOGY & ONLINE RESOURCES
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Online Courses for Microsoft Programs  New!   

The Help Desk has just launched a new online resource called IT Academy which provides courses on specific Microsoft programs like Word, Access, Excel, PowerPoint, and more.  Each course in the IT Academy includes numerous modules, lab information, self tests, and videos to get you involved in the learning.  To get started, you'll need the IT Academy Access Guide (link below), which provides step-by-step directions and the course codes you'll need before you go to the IT Academy Website to take a specific course.   For questions or tech support, please contact the Help Desk at 989-774-3662.

IT Academy Access Guide:  Microsoft IT Academy Student Access Guide

IT Academy Website: http://itacademy.microsoftelearning.com/

For other IT training available, see the CMU OIT Training Page.

2 minutes eachDownload  Quick Time Player
VIOLENCE PREVENTION/SAFETY
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Assault and Personal Safety
Officer Tim Prout of the CMU Police Department details what to do on campus to prevent assault and ensure personal safety.

3 minutes

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Bomb Threats
Officer Tim Prout of the CMU Police Department discusses how to respond to potential bomb threats at the university.
3 minutesDownload      Quick Time Player 
On Campus Injuries 
Tammy Griffin, Manager of Health and Wellness, in the Central Health Improvement Programs reviews three steps to reporting workers' compensation injuries on campus.
6 minutesDownload      Quick Time Player 
Active Shooter   Officer Jeff Ballard of the CMU Police Department shares best practices for responding to an active shooter situation on campus. 3 minutesDownload      Quick Time Player 
Flashpoint: Recognizing and Preventing Violence in the Workplace

This video will help you learn how to identify and address behaviors of concern in the workplace.  Narrators from the Center for Personal Protection and Safety discuss myths of workplace violence, the violence spectrum, and prevention techniques.
Please use global ID and password to login.
Click here to download handouts

 
20 minutesDownload      Quick Time Player
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Shots Fired: When Lightning Strikes - Guidance for Surviving an Active Shooter Situation

This video intends to instill the survival mindset and teach realistic strategies for dealing with an active shooter situation.  Narrators from the Center for Personal Protection and Safety provide options for action and awareness.
Please use global ID and password to login.
Click here to download handouts 


20 minutesDownload      Quick Time Player
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How to Prepare Yourself for a Campus Crisis

This is an archived video presentation of the half-day program held at CMU on November 20, 2008.  The video includes speakers from the Center for Personal Protection and Safety who review both the Flashpoint and Shots Fired videos.  Jon Kujat, from Environmental & Safety Services reviews how to be prepared for a weather or fire emergency, and Stan Dinius, former CMU Police chief, reviews CMU's crisis response plan and communication strategies.
Handouts are available under the Course Materials tab in the Blackboard shell.
Please call 989-774-7194 to register for this Blackboard archive.

180 minutesDownload      Quick Time Player
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Phone: 989-774-4000

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