Borrowing heavily from various dialectic educational models of the past and present, a simple yet effective method is shared that can work equally well in a wide variety of conversational and educational settings.  Need to design and structure a classroom session?  Have a difficult conversation with a co-worker?  Celebrate last night’s home team victory with a friend?  Talk with your kids about not doing their chores?  Try this method to increase the effectiveness of all your communication efforts!  Presented by Harley Blake, Manager of Professional Development Programs.
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Difficult Conversations
This presentation covers something we've all been through.  We need to talk, but we would rather not!  Whether it's about performance, discipline, emotions, or the neighbor's dog, the struggle of what to say and how to say it remains the same.  Utilizing principles and ideas from a variety of resources, we will look at the dynamics of what is involved in this kind of conversation, and explore practical ways to make them less stressful and more productive.  Presented by Harley Blake, Manager of Professional Development Programs.
Please call 989-774-7194 to register for this Blackboard archive.

The Art of Listening Effectively
Few would ever deny the importance of listening in effective communication, yet how much formal education or training is given to this critical skill? The brief presentation provides two questions that will help in making listening efforts more focused and intentional, and gives an introduction to three skills that can be further researched and practiced for more effective listening.

Safe Zone Training
Safe Zone training will include an overview of terminology, the current campus climate, issues facing the gay, lesbian, bisexual, and transgender (GLBT) communities, and the importance of a Safe Zone here at CMU. The purpose is to provide individuals the tools necessary to be a Safe Zone for our GLBT students, faculty, and staff. Sponsored by the Office of Gay and Lesbian Programs. 

Please click the link above to access the video. 

Synergy From Others: Cultural Diversity on Campus
Click here to review this program with information about diversity at CMU and a performance by SST from Chicago, including vignettes about different aspects of diversity.  It provides a practical methodology of managing our biases, demonstrated strategies for diffusing situations, and discussed behaviors associated with inclusion. The purpose is to raise awareness about what is included under “diversity” and the campus climate. Please use global ID and password to login.

This program will provide staff with hands-on practice in confronting issues of diversity. Participants will gain skills to speak up when demeaning comments are made. They will learn six practical, specific skills that can be immediately applied at CMU and will leave understanding the ladder of prejudice.
Please call 989-774-7194 to register for this Blackboard archive.

Ouch! That Stereotype Hurts
This is a shorter podcast version of the above workshop.
Please click the link above to access video.

This motivational and inspirational session will focus on continuous improvement in the workplace and how leaders and supervisors can embrace and manage change.  The three mistakes a manager will never make will be covered, along with several skills that lie at the heart of all interpersonal relationships.  This video is from a session of the Leadership Excellence series, which is presented at CMU each fall and spring semester.  Presented by Mike Owens, Former Dean of Students Office.
Please call 989-774-7194 to register for this Blackboard archive.

The Dynamics of Change and Transitions
To better understand the dynamics that are involved in a major change process, an overview of three different models of transitions are presented. Each stage of a transition is then looked at in more detail to identify action steps to help navigate that stage more successfully. The presentation then concludes with eight tips for managing a team through a major change initiative.

Please click on the link above to view the podcast.

Performance conversations can at times be difficult, yet there are few things in your job responsibilities that are of greater importance.  Simply put, nothing impacts your employees and team effectiveness more than you and your relationship with your employees! This video presentation captures a face-to-face program that covers the 4 basic needs of every employee, and what you can do through the Performance Review Process to best meet those needs.  Presented by Harley Blake, Manager of Professional Development Programs.

Watch this short video presentation to better understand the performance review cycle at CMU including the start of the review cycle in July, mid-year check in January, and how to provide ongoing feedback throughout the year.  Presented by Harley Blake, Manager of Professional Development Programs.
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10 minutes

Nikki Turner, SAP/HR Systems Analyst presents this short audio PowerPoint which will walk you through how to update job descriptions, request position changes, request a cost center change, and to request a classification review using CMU’s online process.
Download quick guide here.

Nikki Turner, Manager/HR Info Systems, presents this short audio PowerPoint which will walk you through how to start, edit, and finish a performance review using CMU’s online process.
Download quick guide here.

PERSONAL PRODUCTIVITY

Stress Management  
Join us for a lively discussion with Mike Ohrens from Encompass! Topics include personality traits that contribute to stress, identifying what we can and cannot control, commonly prescribed medications and life style change alternatives, and an overview of resources which Encompass provides. 

Please click on the link to access the video.

Watch this short video presentation by Amy McGinnis, Former Director of Professional Development Programs, to learn more about the history of the Service Excellence initiative, the development of the service values, and how to incorporate them into your everyday work at CMU.

This one-minute presentation was produced by Public Relations & Marketing to highlight CMU's Service Excellence initiative.  Former President Mike Rao and others comment on the importance of the program.

This video will cover how to establish an account using SurveyMonkey.com and how to create, collect, and analyze data using this online tool.  This presentation consists of five sections that can be skipped through or replayed: Survey Design; Survey Design Options; Collecting Responses; Changing Restrictions; Analyzing the Results; Closing.  Presented by Jerry Dimaria, Former Assistant Director of Employment & Compensation.

Assault and Personal Safety
Officer Tim Prout of the CMU Police Department details what to do on campus to prevent assault and ensure personal safety.

3 minutes

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This video will help you learn how to identify and address behaviors of concern in the workplace.  Narrators from the Center for Personal Protection and Safety discuss myths of workplace violence, the violence spectrum, and prevention techniques.
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Click here to download handouts

This video intends to instill the survival mindset and teach realistic strategies for dealing with an active shooter situation.  Narrators from the Center for Personal Protection and Safety provide options for action and awareness.
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Click here to download handouts 

This is an archived video presentation of the half-day program held at CMU on November 20, 2008.  The video includes speakers from the Center for Personal Protection and Safety who review both the Flashpoint and Shots Fired videos.  Jon Kujat, from Environmental & Safety Services reviews how to be prepared for a weather or fire emergency, and Stan Dinius, former CMU Police chief, reviews CMU's crisis response plan and communication strategies.
Handouts are available under the Course Materials tab in the Blackboard shell.
Please call 989-774-7194 to register for this Blackboard archive.