CARE ~ KNOWLEDGE ~ AVAILABILITY ~ FOLLOW THROUGH
Central Michigan University's service excellence plan is a continuous process to engage students, faculty, and staff throughout the university community in the development and implementation of a shared set of service standards, strategies and measurable outcomes. This plan reinforces a tradition of excellent service. The success of the plan depends on an institution-wide commitment to these four service values. The people make the place - We all make the difference in service excellence!