Services We Offer


  • One-on-one coaching in any of the topics listed under course offerings as well as in the areas of supervision/management, presentation/facilitation, and leadership skills
  • Small group coaching in the areas of team development, goal setting, and expectation/norm setting
  • 360 degree feedback survey and report.  We can provide you with feedback about how your work is being perceived by your supervisor, your peers, and anyone who reports to you.  For a sample of what this report looks like, see "Surveys and Reports."


  • Conduct a training and development needs assessment for your area
  • Create a professional development plan for your area
  • Assist with implementation
  • Evaluate successfulness of the chosen intervention

Departmental, Unit, or Work-Group Specific Training

  • Present a variety of workshops during the year (see course offerings).
  • Assist in finding other CMU resources to meet your needs.
  • Assist in finding external resources.


Employee Engagement Surveys

What we have known all along has now been quantified by solid research: a happy employee is a productive employee. Employee morale impacts absenteeism, turnover, productivity, and virtually every business measure imaginable.
There are two keys to successfully improving employee morale:
  • Conducting a simple survey that measures some of the key indicators of employee engagement.
  • Conducting meaningful conversations to genuinely listen to employees at the smallest sized business unit possible. These are conducted to discover the causes behind the scores and to establish specific action plans to improve them and/or keep them great. 

Through customized programming, we will introduce you to the key factors that impact employee engagement, facilitate the application of a short survey to measure employee morale and levels of engagement, and guide you through the process of having conversations which lead to meaningful action plans. 


Central Michigan University • 1200 S. Franklin St. • Mount Pleasant, Mich. 48859 • 989-774-4000