Lee Cockerell, the former executive vice president of operations at Walt Disney World, is credited with establishing the legacy of leadership and customer service for the No.1 tourist destination in the world.
Cockerell was on campus to share the philosophy behind Disney Great Leader Strategies, the approach used as the primary training tool for the 7,000 leaders at Walt Disney World.
Cockerell lead three presentations covering topics ranging from customer service to leadership and management. All presentations were recorded and are available below:
More than 20 CMU groups combined to sponsor Cockerell’s appearance to further advance the university’s focus on developing leaders and providing first-rate customer service.