Service Excellence Tip - Excellence

​​​​​Excellence: Expectations that all activities are conducted with attention to quality and the highest levels of academic and professional standards (CMU).

Excellence starts with getting very clear on the end state you wish to achieve (winning) and relentlessly driving towards it every day. Excellence requires knowing when to push on (even when you don’t have all the information or the perfect solution), but doing it well and constantly refining as you forge ahead. (Green, 2012 pp. 4).

Excellence reveals itself in the language you use, the questions you ask, the people you surround yourself with, and how you interact with others. For example, do you show up on time for meetings? Are you present in the moment? Do you listen actively to employees and [students]? Are you aware of the biases and thought bubbles you bring to the table? (Green, 2012 pp. 5).

“Perfection is not attainable, but if we chase perfection we can catch excellence.”

Vince Lombardi

10 Steps to Achieve Excellence in Anything

  1. Have the hunger for excellence
  2. Benchmark against the best
  3. Believe that you can do it
  4. Build concrete strategies and plans
  5. Learn from the best
  6. Do not limit yourself
  7. Go all out; work really hard
  8. Focus your efforts
  9. Be adaptable
  10. Never give up

Central Michigan University’s Service Excellence Initiative

CMU's service excellence initiative is a continuous process to engage students, faculty, and staff throughout the university community in the development and implementation of a shared set of service standards, strategies and measurable outcomes. This initiative reinforces a tradition of excellent service. ​Its success depends on an institution-wide commitment to these four service values. The people make the place - We all make the difference in service excellence!​