Actions for Living Out CMU's Service Values

How do you bring CMU's service values to life? Following the 15th Anniversary Service Excellence Celebration in 2016, a list of service value behaviors was compiled based on suggestions from those in attendance.

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Central Michigan University's Leadership Standards Initiative

To continue improving the student experience and delivering on the mission of CMU, we want to focus on strengthening and preserving the leadership culture at this great university. The Leadership Standards Initiative will result in more engaged and satisfied employees, who will impact student recruitment and retention, as well as alumni and community relationships.​

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​Facilitating Service Excellence Discussions with Your Staff

As part of CMU Service Excellence, departments are encouraged to use facilitation questions at their staff meetings or other venues as appropriate. The purpose of these discussions is to keep Service Excellence at the forefront, identify areas of improvement, and acknowledge and maintain where service is already a strength, with departments continually taking steps to sustain and enhance their culture of service.

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