Service Excellence Open Workshops
Departments and units are invited to send staff to open programs offered throughout the year by Professional Development Programs (PDP). These include a general overview of service, how to keep the vision alive and working with difficult customers.
You can register for these workshops at the employee training site under My Account/My Workday.
Service Excellence Department Workshops
PDP will deliver one to three-hour presentations for specific departments by request. These presentations will include a general overview on service and CMU's Service Excellence initiative, and can be highly customized to meet the needs of the particular department.
Please call Harley Blake at x1073 for information and to schedule training.