Training

Service Excellence Open Workshops

Departments and units are invited to send staff to open programs offered throughout the year by Professional Development Programs (PDP).  These inclu​de a general overview of service, how to keep the vision alive and working with difficult customers.  

You can register for these workshops at the employee training site under My Account/My Workday.

Service Excellence Department Workshops

PDP will deliver one to three-hour presentations for speci​fic departments by request.  These presentations will include a general overview on service and CMU's Service Excellence initiative,​ and can be highly customized to meet the needs of the particular department. 

Please call Harley Blake at x1073 for information and to schedule training.