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CMU Online Certificate Training Programs FAQ

Registration and Logistics

Where are courses held?

All certificate training courses are done completely online.

If I don’t have to go to a CMU Center, why are courses listed in the Consumer Education Career Report (CECR) by center location?

The regional Michigan Works! agency requires that courses submitted for listing in the CECR be done by geographic location as approvals are processed by local Michigan Works! service centers.

What is the process for signing up for a course?

Go to the CMU & Michigan Works​ page . Scroll down to the bottom of the page and Step 2 will take you through a step-by-step guide on how to work between your funding agency and Central Michigan University (CMU).

Do I need to go to Mt. Pleasant or any of the CMU Centers to complete paperwork or register?

No, all paperwork including form completion and registration is done by e-mail, fax, phone and online.

What happens after I am registered?

Ed2go will notify you directly via e-mail with your access codes (i.e. username and password). You will receive course access within 1 – 4 business days from the date of your registration. Registration is delayed if incorrect email addresses are given to CMU; be sure to provide the e-mail address you want to use to access the course.

Note: Some Internet Service Providers have very high filters that delete unrecognized e-mail messages or send them to "spam" or "junk" mail. It is recommended that you add Ed2go’s e-mail address, gatlin.support@cengage.com , to your address book as a preventive step. If you find you still have problems getting messages from Ed2go, you will want to contact your Internet Service Provider (ISP)

What if I can’t access the course or have technical problems?

If you have any access/technical problems, e-mail gatlin.support@cengage.com , or call Ed2go at 817-870-2870. Hours of operation are Monday through Friday, 7:30 a.m. to 6:00 p.m., CST.

What are the requirements for my PC?

Some courses have specific PC requirements that you should review prior to registering. Click the following link to select the category for your course, then click on the course title, and go to 'PC Requirements/Materials' to view PC requirements: www.gatlineducation.com.

Do I get college credit for this course?

No. This program is not part of an academic credit program and does not produce credit on a CMU transcript.

Course Information

What kinds of courses are offered?

Ed2go offers courses in eight (8) categories:

To find online certificate courses approved for Michigan Works! or other Michigan Work Force Investment funding and offered through CMU, click on the following address for the Consumer Education Career Report (CECR) and scroll down to Central Michigan University.

How long are the courses?

Courses range from 40 contact hours to 360 hours and are self-paced.

How long do I have to complete the course?

You have six months (180 days) to complete a course. If you need more time, you can request a one-time extension from Ed2go.

What if I don’t complete the course in 180 days?

Ed2go offers a one-time extension; extensions vary by course and range from 30 days to six months. To request an extension, email Ed2go prior to the end-date of your course at gatlin.support@cengage.com .

Do I have to meet with a class?

No, Ed2go's certificate training courses are all online. Courses are self-paced which allows you access to your course at any time.

Is there an instructor?

Yes, courses are facilitated by an instructor. After you are registered in the course, you will receive an email with contact information for your instructor (i.e. email and phone number). The instructor is there for any questions you have and can be used as a reference upon successful completion of the course.

Do I have to document the time I spend in the course?

Some local Michigan Works! service centers require documentation of time spent in a course. You will need to log in through the Ed2go portal so the hours you work on a course are tracked. CMU is able to provide a written report of your online hours. Be sure to let CMU know that you need documentation of hours online at the time you register. Make sure you always log in through the Ed2go portal so there is a record of your time.

Do courses lead to industry certification?

Courses lead to certificates of completion from CMU. Some courses prepare you to sit for an industry exam. Successfully passing an industry /association exam leads to certification.

What do I receive upon successful completion of a course?

You will receive a certificate of completion from Central Michigan University.

Cost Information

What is the cost for Ed2go courses?

Courses range from $1495 - $5595.

Do I also have to purchase text books or other materials?

No, text books and other materials are included in the course fee, with the exception of a course that may require software.

How do I obtain text books and other materials?

Textbooks and other materials are sent via mail to you upon registration by Ed2go. Materials should arrive within 5-7 business days.

Are there other fees included in the cost of the course?

Some of the courses also include the fee for certification exams.

Are these courses eligible for financial aid?

Ed2go programs are not eligible for Federal Aid funding because they are certificate training courses, rather than college credit programs. Ed2go does have a loan program and a payment plan program to assist those who do not qualify for funds through No Worker Left Behind (NWLB). To inquire about the payment plan, click on the Admissions Chat button at the following link and ask about the payment plan http://www.gatlineducation.com/register.htm 

What about refunds?

Payment is nonrefundable upon registration and receipt of course access codes (i.e. password and username).

About Ed2go

Who is Ed2go?

Ed2go is part of Cengage Learning. Ed2go is a provider of web-based training and works with Central Michigan University to deliver their training programs online.

If I have questions about a course do I call Ed2go or CMU?

You may call CMU for general questions about registering for a course. If you have questions about content of the course, you may call Ed2go toll-free at 877.221.5151. If you are unsure of who to call and for what type of information you may call CMU for assistance at 800.950.1144 ext.*7141.

Are there any other services that Ed2go provides to students registered in their programs?

Ed2go offers career training services by phone. If you have questions abo​ut the profession you are interested in, you may call Ed2go's Career Services toll-free at 866.441.5454. ​

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