Lee Cockerell, the former executive vice president of operations at Walt Disney World, is credited with establishing the legacy of leadership and customer service for the No. 1 tourist destination in the world.
Central Michigan University will bring Cockerell to campus Wednesday, Sept. 30, to share the philosophy behind Disney Great Leader Strategies, the approach used as the primary training tool for the 7,000 leaders at Walt Disney World.
Cockerell will lead three presentations (see below) covering topics ranging from service excellence and customer service to leadership and management. All presentations are free and open to faculty, students, staff and the public.
“CMU has long been known for its dedicated and friendly faculty and staff that focuses on customer service,” Harley Blake, manager of human resources’ professional development programs and chair of CMU’s Service Excellence committee, said. “Lee’s humorous and motivating style will inspire everyone to create “Disney magic” in their careers, our university and our lives.”
Nearly 20 CMU groups have combined to sponsor Cockerell’s appearance to further advance the university’s focus on developing leaders and providing first-rate customer service.
“CMU is the university of choice because of the personal touch and interest we have in our students’ academic success,” President George E. Ross said. “They come here because of the lasting impression our faculty and staff have on future students and families when they visit campus. Mr. Cockerell’s inspiring tips will help us serve our community in even greater ways, further cementing our efforts to help our students go forth and put their stamp on the world.”
Cockerell, also the author of several books, will have a book signing opportunity following his evening presentation.