Quick Tips for Webex

Close Background Applications

illustration of a web conference
Even if you aren’t using them, applications on your device are using precious resources. Before your meeting, close any applications and browser sessions that you are not using for the best experience.

Hardwire Your Workstation

Your location and the number of people using your Wi-Fi connection affect the speed of your connection. A wired ethernet connection may provide a faster connection.

Download the Cisco Webex Meetings App

Join meetings using the Webex Meetings Desktop App instead of using the browser-based Web App. It is the fastest way to join a meeting. Download the Webex App through Software Center on CMU devices, or download from the Webex site for personal devices.

Join a Test Meet

There’s no substitute for experience. Experiment with sharing content, connecting audio and video, and screen annotation. Try joining a test meeting.

Turn off VPN for Best Experience

CMU provides a VPN (Virtual Private Network) service that allows you to use the company network while working remotely. VPN can limit the bandwidth available to Webex. Unless the meeting requires VPN to access shared resources, use Webex Meetings outside of VPN.

Reduce Simultaneous Streaming

We all love a binge-worthy TV series, but if you are joining a meeting, ask your family to hold off on that next episode of their favorite show until your meeting is over. Download shows ahead of time to save work-day bandwidth.

Run a Speed Test

Not sure if your Wi-Fi can handle the call? Use the “Health Checker” feature at the top right-hand corner of your Webex Meetings app. You can also use any internet-based speed test to better understand your connection speeds. Learn more on the Cisco website.

Share Content Before the Meeting

Send files before a meeting, or share a link to the file, rather than sharing your screen. This saves valuable bandwidth, and in turn, gives you a better audio and video experience.

Choose Audio Over Video

With low connection quality, your collaboration experience is worse. Webex will suggest or automatically lower your video resolution and may eventually turn off your video. You can turn off your own video at any time. See more slow connection tips on the Cisco website.

Switch to Call-In Audio

If your internet audio and video experience or Call Me/Call Me Back does not work, you can keep collaborating. Use the dial-in numbers in your meeting invitation to join via cell phone or landline. If the primary phone number is temporarily unavailable, the invite includes a long list of other global login numbers to try. See tips for finding the global dial-in number for your meeting.

Muting Etiquette

If you are the host of a larger meeting, consider the “mute on entry” option under the participant menu. Let your participants know they’ll need to unmute themselves to speak. Remember to mute your own mic when you are not contributing to prevent feedback and background noise.

A Few More Tips for Success

Connect to your meeting 5-10 minutes early.
Avoid visual distractions in your work area. Use headphones if possible to cut down on background noise.
Produced by the Office of Curriculum and Instructional Support, with support from the Office of Information Technology.