Emergencies Abroad

911 Abroad

Look up the equivalent number for 911 at your destination in this document provided by the U.S. Department of State.  Keep this number handy in case of emergency.

 

CMU Study Abroad Staff

During normal business hours, contact the Study Abroad staff in the Office of Global Engagement:  1 (989) 774-4308.

Evenings and weekends, contact the CMU Police Department: +1 (989) 774-3081.

Let the CMU Police emergency responder know that you are a CMU student abroad and they will contact the Director of Study Abroad or her back-up.

 

Medical Emergencies

  1.  Go to the nearest clinic or hospital.
  2. Call GEO Blue, CMU's study abroad medical insurance/assistance provider at
    1 (610) 254-8771.  This is a 24/7 emergency assistance line.  You may call collect.
  3. GEO Blue can assist you to find the nearest medical facility, will monitor your case, and provide translation services, when needed.
  4. GEO Blue may be able to arrange direct payment to the medical facility (if direct payment cannot be arranged, you will submit your expenses to obtain reimbursement).
  5. Notify the on-site program staff as soon as possible. 
  6. For students registered in an independent travel program with no on-site staff, contact CMU at the numbers listed above and the Director of Study Abroad (or her back-up) will assist you.

GEO Blue Insurance

All students approved to study abroad are enrolled in GEO Blue that provides health, medical evacuation, and repatriation insurance outside of the United States.  Students receive an email confirming enrollment prior to departure and have access to information online.  The contact information for GEO Blue is as follows:

            globalhealth@geo-blue.com

Collect calls accepted on:  1-610-254-8771

            Outside the U.S:  1-610-263-2847

            Within the U.S:  1-800-257-4823

 

You may also access information by downloading the GEO Blue App.

 

Safety Emergencies

1.     Contact the onsite program staff.

2.     Contact local police by calling the local 911 emergency number provided by the U.S. Department of State.

 3.     For students participating in an independent travel program with no on-site staff, contact CMU:

          During normal business hours, contact the Study Abroad staff in the Office of                    Global Engagement:  1 (989) 774-4308.

           Evenings and weekends, contact the CMU Police Department: 

            1 (989) 774-3081.  Let the CMU Police emergency responder know that you are a              CMU student abroad and they will contact the Director of Study Abroad or her                backup.

4.     American citizens may also contact the U.S. Department of State's Overseas Citizens Services: 

         From Overseas:  1-303-501-4444

         From the U.S. and Canada:  1-888-407-4747

5.     Contact the nearest U.S. Embassy or Consulate, or visit the U.S. Department of State's emergency abroad webpage to read about emergency information.

6.     Listen to local radio or TV news for instructions from the local government.

7.     U.S. citizens are encouraged to register in the Smart Traveler Enrollment Program (STEP) to receive the latest security updates from the nearest U.S. embassy or consulate.  

8.    Citizens of other countries may check their home country's embassy or consulate website for a similar notification service.


Mental Health

The adjustment process when living in a new country and culture is explained during the study abroad orientation.  It is normal for a student to feel "blue" at times, particularly at the start of the term abroad.  If the state of mind persists, or if a pre-existing condition is exacerbated by the new routine and surroundings, help is available.  Students may:

  1. Take advantage of the Therapy Assistance Only self-help website offered through the CMU Counseling Center.
  2. Contact onsite staff to ask for support.
  3. If the condition is more serious, ask onsite staff to help make an appointment with a counselor (English-speaking) or accompany them to the nearest hospital.
  4. GEO Blue Insurance may be contacted to request a referral for a counselor or nearest hospital.
  5. Upon return to campus, students are welcome to make an appointment with a counselor in the CMU Counseling Center.