Important note: Secretary of State/DMV offices will frequently refer students back to their school in the event of a renewal issue. However, OGE has limited ability to assist in these kinds of matters. The most we are able to do is to verify the accuracy of the address we have reported for you and to verify that your record is in active status. Beyond that, renewal issues are usually caused by incomplete data provided to the Secretary of State/DMV office by the USCIS SAVE system, which our office cannot control. See below for some tips on how to manage this limitation, though some situations may be more difficult to overcome than others.
For new students:
Please wait at least 10 days following your check in with OGE to apply. If you have checked in with OGE and it has been at least 10 days and you are still receiving a denial, please contact OGE to verify that we have the correct address on file and that your SEVIS record has been registered.
For returning students: Contact OGE to verify that we have your correct address on file. If so, try to renew again.
For students in their 60-day grace period: Your license cannot be renewed during your grace period. Therefore, your license will be valid only until your I-20 end date.
For students with an unapproved application for OPT or with an expired EAD but with extended work authorization: Students on OPT should not have an issue renewing their license if they are within the approved dates listed on their EAD. For students who are not yet approved or who have an expired EAD, even with extended employment authorization such as a pending STEM extension application or cap-gap extension, renewals may be difficult or otherwise uncertain. Here are some tips you can consider, though there is no guarantee that these will facilitate renewal:
For students who are not yet approved for OPT: Present your receipt notice showing your pending OPT case and receipt number. Also present your I-20 showing your pending OPT application (note: you may have to request an I-20 reprint once you receive your I-797 as the first OPT I-20 you will receive from our office will say that OPT status is "requested" instead of "pending").
For students with an expired EAD but with a pending STEM extension application: Present your I-797 receipt notice showing your pending STEM extension application and your case receipt number. Also present your I-20 showing your pending STEM extension (note: you may have to
request an I-20 reprint once you receive your I-797 as the first STEM I-20 you will receive from our office will say that STEM extension is "requested" instead of "pending").
For students with expired EAD but with cap-gap extension: Present your I-797 receipt notice showing your pending change of status request to H-1B and your case receipt number. Also present an I-20 showing your cap-gap extension, which you can on the Reporting Changes While on OPT page. You may also wish to print and present page 4 of this
SEVP Fact Sheet regarding driver's licenses and cap-gap extension.
If these steps do not work, you may wish to try another DMV/Secretary of State office. If that still does not work, ask the DMV/SOS office if a SAVE case can be opened for you and for the case number (see SAVE case check here: https://www.uscis.gov/save/casecheck
). If they cannot do that or if your SAVE case is unsuccessful, you may need to wait until you have received approval of your application. Once you receive approval, you should wait an additional 10 days before attempting renewal again. Be sure to bring your new EAD with you and your approval notice.