Security: Identity Theft FAQ

​What is Identity Theft?

Identity Theft is a crime in which a thief copies and uses (steals) your personal information to commit fraud. The thief can use this information to fraudulently apply for credit or loans, file taxes, file for unemployment, obtain medical services and more, in your name. These acts can damage your credit status, and cost you time and money to restore your good name and standing.

Below are general, U.S. tips for how to 1) handle, 2) detect, and 3) avoid Identity Theft.

Credit Repair and Identity Theft/Credit Monitoring:

*** NOTE: If you are a CMU employee and signed up for the Blue Cross Blue Shield (BCBS) health insurance plan, Credit Repair and ID/Credit Monitoring is included in the health plan (as of March, 2017) at no extra cost, for those covered by the plan (including dependent children up to age 18).  Contact CMU Benefits for more information about signing up for the BCBS "AllClear" options (The AllClear info page is here: )

In addition, discounted "FraudStop 360 Degree Protection" personal ID Theft Monitoring is available for all CMU employees through the YouDecide set of discounts.  Other coverage is also available through personal insurance companies and third-party ID Theft/Credit Repair and Monitoring vendors.  

YouDecide information is available here (YouDecide is a third-party site - do not use your Global ID password when creating an account with them):

Handling Identity Theft:

A step-by-step guide to get started handling Identity Theft is available from the FTC at ( )   

(Or view each/all of the steps/scenarios here: )

File a complaint with the Federal Trade Commission (FTC)

        Hotline: 1-877-438-4338

Contact one of the three major credit agencies to place a fraud alert on your credit records:

  •         Equifax: 1-800-525-6285
  •         Experian: 1-888-397-3742
  •         TransUnion: 1-800-680-7289

Contact your financial institutions and close any accounts opened without your permission or tampered with.

If your SSN is compromised and you know or suspect you are a victim of tax-related identity theft, take the following additional steps:

If you received an IRS notice, independently verify the legitimacy and contact information before responding.

Complete the Identity Theft Affidavit, IRS Form 14039, and mail or fax it according to the instructions. ( )

Continue to pay your taxes and file your tax return, even if you must do so by paper.

Visit the IRS tax fraud website at: for more.


Detecting Identity Theft:

Review the transactions in your monthly financial statements and watch for unauthorized transactions.

Review your credit report annually.  A free annual credit report can be requested at

Receiving an Internal Revenue Service (IRS) notice via US Postal Mail that states:

  • More than one tax return was filed using your SSN.
  • You owe additional tax, had a tax refund offset, or have collection actions against you for a year and you did not file a tax return.
  • You received wages from an employer unknown to you.

Avoiding Identity Theft:

Proactively freeze your credit to block credit inquires by contacting each of the three major credit bureaus:

Do not respond to unsolicited requests for personal information by phone, mail or online.

Use a password manager to generate strong and unique passwords for each of your online accounts.

On each of the computers you use, apply software updates regularly, encrypt, and install malware protection software.  

Shred receipts, credit offers, account statements, and expired cards to prevent dumpster divers from obtaining your personal information.

Collect U.S. Mail promptly.  Ask the Post Office to put your mail on hold when you are on vacation.

Be aware that the IRS does not initiate contact with a taxpayer by email, nor any type of electronic communication, such as text messages and social media channels, to request personal or financial information.

CMU Account Security

Information and resources that pertain to the security of your CMU account can be found at

Additional resources

Refer to the following sites for additional information, alerts, and guidance on identity theft: