IT Strategic Plan

Goal #3 - Transform OIT

Initiative #1 - Adopt and Apply Information Technology Best Practices

Expected Outcomes: OIT will have a core of well-understood, deeply integrated, and appropriately automated processes that allow it to do its work.  Scores on all relevant facets of the Gartner ITscore Maturity Model will consistently score near or above 3 (out of 5).

 

Strategies

      • Build and Implement a program plan for adoption of additional ITSM processes

Planned for FY18

      • Build a plan for extending relevant ITIL and ITSM processes across OIT
      • Define Implementation of Phase I: SLA/SLM Lite

Initiative #2 - Strengthen Staff Engagement

Expected Outcomes: OIT will be integrated and collaborative.  Through its ITSM/ITIL initiative (documented elsewhere), it has learned to function across silos, at least in relationship to major processes and services that directly impact faculty, staff, and students

 

Strategies

      • Find opportunities to strengthen the internal perception of OIT as a single organization
      • Expand Opportunities for Professional Development for OIT staff
      • Expand Position Tiering and "Promotion Paths"

Planned for FY18

      • Launch campaign to drive internal OIT communication to Yammer community
      • Reintroduce OIT New Staff Orientation
      • Review and adjust plan for relocating Applications team
      • Review existing opportunities for professional development and determine plan for expanding opportunities in FY19 and FY20 
      • Rethink Staff Development Day
      • Introduce postiion tiering across Academic and Research Computing

Initiative #3 - Mature Project Management Operations

Expected Outcomes: The PMO has vision into ALL projects underway across OIT, and there is a single PMO-managed dashboard for all OIT projects.  All directors use the PMO to at least some degree to better manage their employees' time and effort.  Processes are mature and standard.  Delivery of projects is much more timely.  Projects are better managed and are supported by a sustainable sourcing strategy.  Gartner ITscore hovers around 3, consistent with OIT scores in other categories in this tool.

 

Strategies

      • Expand TDX adoption and processes across all of OIT
      • Get Things Done Better and Faster

Planned for FY18

      • Apply PMO management to all projects that require meaningful application team resources
      • Introduce Agile Project Development,  Management, and Training

Initiative #4 - Optimize Technology Spending

Expected Outcomes: OIT is an active  partner in the identification and remediation of cost-savings initiatives campus-wide.


Strategies

      • Surface and discuss opportunities for substantial cost-savings and increased efficiencies

Planned for FY18

      • Determine approach/process to be followed 
      • Identify target opportunities for FY19