Adobe Creative Cloud temporary licenses

‚ÄčIn response the spread of COVID-19 and most universities moving to an exclusively online format, Adobe has made their Creative Cloud software available to universities with an existing campus agreement, including CMU. This means that, if you are a CMU student, faculty, or staff member, you can download and use Adobe Creative Cloud at no cost. 

Adobe has stated that these temproary licenses will remain valid through July 6, 2020.

Before reading the instructions below, please keep a few key points in mind:

  • These instructions apply primarily to installing Adobe CC on a personal computer for which you have administrative rights. (If you are on a CMU-owned machine, you can find the Adobe CC client in Software Center or Managed Software Center.)
  • Be sure to use the correct URL as detailed below:
  • Most Adobe CC programs perform best on reasonably powerful computers. If your computer is older or does not have a powerful processor and/or graphics card, you may experience performance issues.
  • If you already have an Adobe CC license through CMU, this doesn't change anything for you. You should continue to use the software as you always have. Any license billing will remain in effect.

Accessing and installing Creative Cloud

NOTE: If you are on a CMU-owned computer, do not follow these instructions. Instead, find the Creative Cloud software in Software Center (Windows) or Managed Software Center (Mac).

  1. Visit

  2. Enter your email address in the field, then click Continue.

    Adobe login screen. Enter your email here.

  3. If prompted, choose "Work or School Account" and continue.

    Choose work or school account on the account selection screen.

  4. If you see CMU's login screen, log in with your Global ID and password.

  5. You will be taken to the Creative Cloud website. Download and install the desktop app to manage the installation of individual CC programs.

    Download the desktop app from the Creative Cloud homepage.

  6. If prompted by the desktop app, log in using your Global ID and password.

If you are prompted for a trial in Acrobat DC

If you receive a message that you need to activate a trial for Acrobat DC, Adobe has provided instructions and a program you can run to break out of that loop.

NOTE: If you are on a CMU-owned computer, you may require technician assistance to install the necessary software.

  1. Close out of Acrobat DC.
  2. Download and extract this Acrobat DC repair file.
  3. Run the .exe file included as an administrator.
  4. Re-launch Acrobat DC. You should now be able to sign in.

Additional information directly from Adobe

For more information on how to download or install apps, see Download and Install Creative Cloud apps. 

For Higher Education students to continue developing skills, Adobe offers free "Daily Creative Challenges". These are guided projects where participants receive creative prompts and connect with pros, mentors, and other students for feedback and support. Click on the app name to learn more: Photoshop, XD and Illustrator. Also, for inspiration and over-the-shoulder learning, watch pros share their creative process on Adobe Live daily at 

For faculty seeking to engage students during campus closures, Adobe has curated resources to help them discover inspiring projects, best practices, and new ideas so they can continue to drive valuable learning in virtual environments. For more information on Adobe's distance learning resources please click here.