Desktop Computing and Support

The Office of Information Technology offers advice on the purchase of computers and computer-related products. Software and hardware support for faculty, staff, and students is provided by the OIT Help Desk. A variety of tools and services are available for technical support staff to centrally manage desktop computers using automated processes.​

Computer Purchase Program
In cooperation with the University Purchasing Office, OIT participates in negotiations with several major computer manufacturers...
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Desktop Configuration
Desktop Configuration Management is a service offering from OIT for use by technical support staff both within OIT and by departmental technicians...
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Desktop Support
Available to all CMU departments , the OIT Technical Services division will diagnose and repair all desktops and laptops for any major computer brand...
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Mobile Computing Support
The OIT Help Desk provides best efforts support for all platforms of mobile devices, with a focus on IOS/Android devices, integration with University managed technology services, and network and e-mail connectivity...
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Personal Computer Repair
Available to all CMU, students, staff, and faculty, the OIT Technical Services division will diagnose and repair all aspects of personal computing...
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Personal Mobile Phone Repair
Available to all CMU students, staff, and faculty, the OIT Connect CMU Cellular Services division, in collaboration with the OIT Technical Services division, will diagnose and repair personal mobile phone devices...
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Residential Services (Resnet)
Available exclusively to our on-campus residence, the OIT Technical Services division provides free anti-virus installation, virus and malware cleaning, wired and wireless network troubleshooting, and operating security updates...
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