Support Services

​​**Due to the nature of our accounts, you may not be able to receive support directly from your respective carrier. Please contact CONNECT: CMU Cellular Services with your support needs.**

CONNECT: CMU Cellular Services

  • Monday-Friday, 8:00AM - 5:00PM
  • 989.774.3087, connect@cmich.edu
  • Lower Level Woldt Dining (next to the Market & Woldt Computer Lab)
  • After business hours/weekends 989.774.3662

AT&T

  • 24/7 Support 800.331.0500

Sprint

  • 24/7 Support 800.927.2199

Verizon

  • ​24/7 Support 800.295.1614

Plan Changes​/Questions

Request a plan change by completing our Order Form here. If you have any questions regarding your existing service, contact our office at the number or email listed above, or visit us at our location in Woldt Dining. Our representatives can walk you through any questions you may have, or help you with making changes to your current plan.

Insurance Options

​Insurance policies can be purchased directly by the customer through any 3rd party provider.

Square Trade - Square Trade offers warranties for smart phones, laptops, and other electroncis.

AppleCare Products​ - Purchase the AppleCare Protection Plan or AppleCare+ to extend the coverage on your Apple product.

Lost or Stolen Devices

To report a lost or stolen phone, contact our office at the number or email listed above, or visit us at our location in Woldt Hall. We will work with your carrier to suspend your service immediately.

Buyer's Remorse/Replacing Purchases​

​You can return a device within 14 days of the date of purchase.​​​​​ If you have a defective device and your device is still under the manufacture’s warranty, you can replace the device through a warranty exchange.

Data/Information Transfer​

CONNECT can transfer your contacts from one device to another.
  • Data Transfer (CONNECT Customer):​ FREE
  • Data Transfer (Non CONNECT Customer):​ $3.00 

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CENTRAL MICHIGAN UNIVERSITY

1200 S. Franklin St • Mount Pleasant, Mich. 48859
Phone: 989-774-4000

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