Cellular Billing

As a customer, you will receive a monthly statement from CMU Cellular Services detailing all charges and usage. The amount due will be billed to your University account through Student Account Services and University Billing.

For billing and payment information​, or questions regarding late payments and fees, please call the office of Student Account Services and University Billing at (888) 610-4991 or visit their website​.​​​

​Understanding Your Cellular Statement

​Your cellular statement will be sent to your CMU email address soon after the CMU billing period closes on the 25th of every month. Your monthly statement is not a bill, but simply a description of your monthly cellular charges and usage. Your monthly bill will be sent to your CMU email address from Student Account Services and University Billing.

Access Discounts

Access discounts are applied to the regular monthly cost of your cellular plan. Including the access discount, the monthly cost of your plan should reflect the prices listed in the Cellular Service section of our website.

Prorated Charges

Prorated charges can appear on your bill when a change is made to your service during the middle of your carrier's bill cycle.​

Prorated charges most often occur following transfers, ports, and new activations, but can also occur when you make changes to your rate plan or add services in the middle of your carrier's bill cycle. When changes go into effect mid-cycle, you will see a proration on your bill.​

Proration divides the charges on your bill proportionally, so you are only charged for whatever portion of the regular monthly service you used.​

Peak and Off Peak Airtime

Peak hours are generally associated with the portion of the business day when call volume is highest.

Off Peak hours are generally associated with evening hours and weekends.

Typically, weekends start late Friday evening and end early Monday morning. Exact times for Peak and Off Peak vary by carrier and the cellular plan selected. See Night and Weekend hours below - Night and Weekend hours would be considered Off Peak.

Sample Statements

Carrier Billing Information​​​

Billing Cycles

  • AT&T: 25th through the 24th ​    Example: June 25th - July 24th
  • Sprint: 11th through the 10th       Example: June 11th - July 10th
  • Verizon: 29th through the 28th  Example: June 29th - July 28th
Nights & Weekends​

Nights and weekends are unlimited for all three of our carriers; your minute allowance will not be charged for calls made during the hours listed below.​

​Nights ​Weekends
​AT&T             ​9:00PM - 6:00AM            ​9:00PM Friday - 6:00AM Monday
​Sprint ​7:00PM - 6:00AM ​7:00PM​​​ Friday - 6:00AM Monday
Verizon ​9:00PM - 6:00AM ​9:00PM Friday - 6:00AM Monday


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Phone: 989-774-4000

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