As a customer, you will receive a monthly statement from us detailing all wireless charges and usage. The amount due will be billed to your University account through Student Account Services and University Billing.
For billing and payment information, or questions regarding late payments and fees, please call the office of Student Account Services and University Billing at (888) 610-4991 or visit their
Understanding Your Cellular Statement
Your cellular statement will be sent to your CMU email address soon after the CMU billing period closes on the 25th of every month. Your monthly statement is not a bill, but simply a description of your monthly cellular charges and usage. Your monthly bill will be sent to your CMU email address from Student Account Services and University Billing.
Pooling is the consolidation of anytime minutes among two or more cellular users on a single account. Your minute allowance, or anytime minutes, is added to a common pool each month, and account members simply share from that pool of minutes. Account members must have an approved pooling plan in order to add to, and use minutes within the pool. When the entire pool of minutes has been exhausted, additional minutes will be charged at $0.25 per minute. Night and weekend minutes and mobile to mobile minutes are unlimited and cannot be pooled.
Access discounts are applied to the regular monthly cost of your cellular plan. Including the access discount, the monthly cost of your plan should reflect the prices listed in the Cellular Service section of our website.
Prorated charges can appear on your bill when a change is made to your service during the middle of your carrier's bill cycle.
Prorated charges most often occur following transfers, ports, and new activations, but can also occur when you make changes to your rate plan or add services in the middle of your carrier's bill cycle. When changes go into effect mid-cycle, you will see a proration on your bill.
Proration divides the charges on your bill proportionally, so you are only charged for whatever portion of the regular monthly service you used.
Explanation of Taxes, Fees, Surcharges and Other Charges
Taxes, fees, surcharges, and other charges vary based on the products you purchase and your service location. These fees are separated into two sections on your bill:
- Taxes, Governmental Surcharges and Fees include sales, excise, other taxes, and government surcharges that your carrier is required by law to collect from customers on behalf of local, state, and the federal government. These taxes, surcharges and fees may change from time to time without notice.
- Carrier Surcharges and Other Charges and Credits are costs the law allows Verizon to pass on to its customers as a surcharge.
Order Processing Fee: The $5.00 order processing fee is a one-time charge that applies when a new device is ordered. This fee is in addition to the cost of the new device and applicable taxes.
Peak and Off Peak Airtime
Peak hours are generally associated with the portion of the business day when call volume is highest. Calls placed/received during peak hours will deduct minutes from the plan's minute allowance.
Off Peak hours are generally associated with evening hours and weekends.
Typically, weekends start late Friday evening and end early Monday morning. Exact times for Peak and Off Peak vary by carrier and the cellular plan selected. See Night and Weekend hours below - Night and Weekend hours would be considered Off Peak.
Carrier Billing Information
- AT&T: 25th through the 24th Example: June 25th - July 24th
- Sprint: 11th through the 10th Example: June 11th - July 10th
- Verizon: 29th through the 28th Example: June 29th - July 28th
Nights & Weekends
Nights and weekends are unlimited for all three of our carriers; your minute allowance will not be charged for calls made during the hours listed below (some exclusions apply).
|AT&T ||9:00PM - 5:59AM ||9:00PM Friday - 5:59AM Monday|
|Sprint||7:00PM - 7:00AM||7:00PM Friday - 7:00AM Monday|
|Verizon||9:01PM - 5:59AM||9:01PM Friday - 5:59AM Monday|