Frequently Asked Questions

Who is eligible to receive cellular service through the CONNECT?

Cellular service is available to all CMU Community members including, students, staff, faculty, alumni, retirees, CMU Healthcare employees, and other colleges/departments.

How long are service contracts through CONNECT?

Contracts are one or two years in length, depending on the cellular provider.
  • AT&T: Two year service term
  • Sprint: Two year service term
  • Verizon: One year service term

If I already have cell phone service, can I transfer to CONNECT?

We can easily transfer your existing service to CONNECT. This allows you to keep your existing provider and phone number while receiving the discount and other benefits associated with CONNECT: CMU Cellular Services.

Are there particular devices that will not function with CONNECT service?

We are unable to activate Alltel, Verizon Nationwide, Nextel, and/or Centennial Wireless devices. These devices require particular service plans that are no longer available to CONNECT through our various carrier contracts.

Where can I find pricing details for CONNECT plans?

Current pricing for all providers is available in the Cellular Providers section of our website.

Where do I get billed from? Can I pay my bill online?

As a customer, you will receive a detailed statement from our office outlining all charges and usage. Amounts due will be billed through Student Account Services and University Billing and posted to your university account.

As with any charges on your CMU account, you can view your bill and make payments via CentralLink.

CMU Healthcare employees do not have the ability to view bills or make payments via CentralLink at this time. University Billing will mail a bill paper bill for these accounts.

Does CONNECT: CMU Cellular Services have an on-campus location?

Our office is located on the lower level of Woldt Dining, next to the Market and Woldt Computer Lab. To visit us, follow the corridor outside of the Woldt Computer Lab. Directional signs are available for your assistance. Parking is available in the commuter section of Lot 47, located off Broomfield, across from the CMU Events Center.

Do you provide technical support for my phone?

We have the experience to help with many setup and day-to-day issues related to the cellular devices we offer. If more in-depth technical support or repair is needed, we will assist in connecting you with the appropriate support options through your cellular provider.

How will I receive my phone?

Once ordered, the phones are delivered promptly to our office and may be picked up at your convenience. We offer free delivery to customers located on CMU's main campus, and Global Campus Headquarters. Customers needing their phone shipped to any location off campus may select this option on the Subscriber Agreement Form.

Are there cancellation fees? What is the return policy?

If you chose to terminate your service prior to the end of your service term, standard early-termination fees will apply based on the prorated schedule, outlined by the cellular services contract. New devices can be returned within the first 14 days of service for a refund - service and usage fees still apply.

Is it possible to change plans without incurring penalties/renewing the contract?

These policies vary between vendors. Please call our office at (989)774-3087 with any specific questions about plan changes or renewals.

What happens to my plan when I graduate? If I study abroad?

Once you graduate from CMU, you are free to keep your service as a CMU Alum. You will continue to receive your full discount and all benefits associated with CONNECT.

Many providers offer plans allowing you to use a phone overseas. If this isn't an option, you can put your service on hold while you are out of the country. Your contract will resume once you return.

​How many phones can I have on my account?

Students can have up to 3 phones through CONNECT. Faculty/Staff and alumni can have up to 5 phones through CONNECT.
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CENTRAL MICHIGAN UNIVERSITY

1200 S. Franklin St • Mount Pleasant, Mich. 48859
Phone: 989-774-4000

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