CMU Calling Card

How can I check my University billing statement online?

Go to the CentralLink and sign in using your global ID and password and click either the View My Bill or Pay My Bill links from the left side menu.  More information can be found here.


Where can I obtain a Calling Card?

Come to Telecommunications, Woldt Lower Level, with your Chip ID card, and we will assign you a card. After registration, the card will be mailed to the local address specified on the form.


What should I do if my Calling Card is lost or stolen?

Contact Telecommunications at (989) 774-3091 immediately. We will deactivate your card, and give you a deactivation number. Then, come to Telecommunications located in Woldt Lower Level.


Who do I contact to find the international rates?

International rates vary from month to month. You can call Telecommunications at (989) 774-3091 for current international rates.


Who do I contact to find out my current charges?

Telecommunications can give you an estimate on your current charges. Call Telecommunications at (989) 774-3091 for your current charges.


What should I do if I receive the error message: "We're sorry - your calling card number was entered incorrectly..." when I try to use the Calling Card?

Once you register for a card, it takes 1 to 2 business days before it is processed and activated. It is also possible that you are making an error in dialing. Make sure you are following the instructions on the back of the card exactly, and make sure you are not waiting more than a few seconds between dialing digits. If problems persist, please call Telecommunications at (989) 774-3091 and they can verify whether or not you have been activated, as well as assist you with the dialing instructions.


What should I do if I get an error when dialing the 1-877-570-0007 number on the back of the calling card?

Chances are you are dialing the number from the Mt. Pleasant area. The 1-877-570-0007 does not work in areas where Mt. Pleasant is a local call. Use the 774-1200 number instead. It is also possible you are attempting to use the calling card in another country. While the calling card does let you make international calls, you need to originate the call from within the United States.


What should I do if I am using my calling card and receive an error while dialing the destination number?

First, double check to make sure you are following the instructions on the back of the card exactly, and make sure you are not waiting more than a few seconds between dialing digits. If that does not work, it is possible there is a problem with the number you are dialing. You can confirm that by attempting to call a different number or by verifying the number from a different source. If problems persist, please call Telecommunications at (989) 774-3091 and they can verify whether or not your card is activated, as well as assist you with the dialing instructions.

CENTRAL MICHIGAN UNIVERSITY

1200 S. Franklin St • Mount Pleasant, Mich. 48859
Phone: 989-774-4000

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