How do I get help?
If you need immediate assistance, please call the Help Desk at
to chat with us! Why not drop a line to firstname.lastname@example.org? Stop by and visit us in person at Park Library room 101! There are plenty of ways to get help!
The OIT Help Desk is CMU's main provider of
to all students, faculty, and staff University-wide, on or off-campus, 7 days a week. If we cannot answer your question, we will find someone that can, and route you to the appropriate department or person.
Hours of Operation
Please note: hours may vary during holiday breaks, or when classes are not in session.
- Mon-Thurs: 7 AM to Midnight
- Friday: 7 AM to 6 PM
- Saturday: 12 PM to 6 PM
- Sunday: 12 PM to Midnight
Important Information Regarding the Turning Point Clicker System Outage
If you are a faculty member that utilizes "clickers" in the classroom, or a student that is required to utilize your mobile device to participate in "clicker classes", there is a service outage that may affect your classroom experience.
Knowledge Base: Self-help Documentation
Common Technical Assistance Topics (and Solutions!)
On-Campus Network Device Status (Check your Bandwidth)
You can register additional devices on the network (like phones or game consoles) or check your on-campus bandwidth usage by reviewing your
network device status