How do I get help?
If you need immediate assistance, please call the Help Desk at
click here to chat with us
! Why not drop a line to firstname.lastname@example.org? Stop by and visit us in person at Park Library room 101! There are plenty of ways to get help!
The OIT Help Desk is CMU's main provider of technology support to all students, faculty, and staff University-wide, on or off-campus, 7 days a week. If we cannot answer your question, we will find someone that can, and route you to the appropriate department or person.
Hours of Operation
Please note: hours may vary during holiday breaks, or when classes are not in session.
Phone, chat, email service:
Monday-Thursday: 7AM to midnight
Friday: 7AM to 6PM
Saturday: 12PM to 5PM
Sunday: 12PM to midnight
Self-help Resources: Client Portal and Knowledge Base
Interested in searching for a solution on your own? Check out self-help documentation in the
, or visit the
to find more information about services offered through OIT.
Common Technical Assistance Topics (and Solutions!)
Personal Device Repair (Techs On-Site Mon-Fri 8AM-5PM)
Do you have a
that needs to be fixed? Personal device repair drop-off and pick-up service is available any time walk-in service is available.
A $18 bench fee is charged for initial review, and if the repair is approved, the $18 fee is waived in favor of a flat $60 charge for the labor needed to complete the repair, plus additional costs for any parts as necessary. If the repair is declined, the $18 bench fee still applies. Charges are billed to your CMU account.
For more thorough information regarding the nature of any potential repair, technicians are available on-site Monday through Friday from 8AM to 5PM
. Please note, Help Desk employees and on-site Technical Services technicians will help facilitate the drop-off repair service, but are not equipped to provide extensive repair services while you wait.
On-Campus Network Device Status and Registration
register additional devices on the network
(like phones or game consoles) or check your on-campus bandwidth usage by reviewing your
network device status