Help Desk

If you need im​​mediate assis​t​ance, please call the Help Desk at (989) 774-3662. Or click here to chat with us​! Why not drop a line to helpdesk@cmich.edu? Stop by and visit us in person at Park Library room 101! There are plenty of ways to get help!

 

The OIT Help Desk is CMU's main provider of technology support to all students, faculty, and staff University-wide, on or off-campus, 7 days a week. If we cannot answer your question, we will find someone that can, and route you to the appropriate department or person.

Please note: hours may vary during holiday breaks, or when classes are not in session. Availability of walk-in service varies by Park Library building hours.

Phone, chat, email service:

Walk-in service:

Interested in searching for a solution on your own? Check out self-help documentation in the Knowledge Base, or visit the Service Catalog to find more information about services offered through OIT.

Do you have a computer or mobile device that needs to be fixed? Personal device repair drop-off and pick-up service is available any time walk-in service is available.

A $18 bench fee is charged for initial review, and if the repair is approved, the $18 fee is waived in favor of a flat $60 charge for the labor needed to complete the repair, plus additional costs for any parts as necessary. If the repair is declined, the $18 bench fee still applies. Charges are billed to your CMU account. For more thorough information regarding the nature of any potential repair, technicians are available on-site Monday through Friday from 8AM to 5PM. Please note, Help Desk employees and on-site Technical Services technicians will help facilitate the drop-off repair service, but are not equipped to provide extensive repair services while you wait.

You can register additional devices on the network (like phones or game consoles) or check your on-campus bandwidth usage by reviewing your network device status.