Help Desk

​​​​​​​​​​​​​​​​​​​How do​ I get help?

If you need im​​mediate assis​t​ance, please call the Help Desk at (989) 774-3662. Or click here to chat with us! Why not drop a line to Stop by and visit us in person at Park Library room 101! There are plenty of ways to get help!
The OIT Help Desk is CMU's main provider of technology support to all students, faculty, and staff University-wide, on or off-campus, 7 days a week. If we cannot answer your question, we will find someone that can, and route you to the appropriate department or person.

Hours of Operation

Please note: hours may vary during holiday breaks, or when classes are not in session.

  • Mon-Thurs: 7 AM to Midnight
  • Friday: 7 AM to 6 PM
  • Saturday: 12 PM to 6 PM
  • Sunday: 12 PM to Midnight

Thanksgiving Break 2015 Holiday Schedule

  • Wednesday 11/25: 7 AM to 6 PM
  • Thursday 11/26: CLOSED
  • Friday 11/27: CLOSED
  • Saturday 11/28: CLOSED
  • Sunday 11/29: 6 PM to Midnight
  • Monday 11/30: 7 AM to Midnight (normal hours of operation resume)

​​​Knowledge Base: Self-help Documentation

Interested in searching for a solution on your own? Check out the Knowledge Base!


Common Technical Assistance Topics (and Solutions!)


On-Campus Network Device Status (Check your Bandwidth)

You can register additional devices on the network (like phones or game consoles) or check your on-campus bandwidth usage by reviewing your network device status.

Employment Opportunities

Are you a current student and interested in working at the Help Desk? Visit our ​Online Job Application System​​ to apply today!


 Contact Us

 Phone: (989) 774-3662
 Chat: Click the image below
Walk-in: Park Li​brary 101
 Availability of walk-in service varies by Park Library building hours
Mon-Thurs: 7 AM to Midnight 
 Friday: 7 AM to 6 PM 
 Saturday: 12 PM to 6 PM 
 Sunday: 12 PM to Midnight 
 Please note: hours may vary during holiday breaks, or when classes are not in session

 Submit a Workorder

Submit a workorder at any time - 24 hours a day, 7 days a week. Support personnel will review and set expectations during normal hours of operation:

Submit a workorder here!​


 Hot Tickets

Retrieving Data