Help Desk

​​​​​​​How do​ I get help?

If you need im​​mediate assis​t​ance, please call the Help Desk at (989) 774-3662. Or click here to chat with us! Why not drop a line to helpdesk@cmich.edu? Stop by and visit us in person at Park Library room 101! There are plenty of ways to get help!
 
 

Hours of Operation

Please note: hours may vary during holiday breaks, or when classes are not in session.

  • Mon-Thurs: 7 AM to Midnight
  • Friday: 7 AM to 6 PM
  • Saturday: 12 PM to 6 PM
  • Sunday: 12 PM to Midnight

The Help Desk will be closed from 12pm to 6pm on Saturday, April 4th and Sunday, April 5th for the Easter holiday. Normal hours of operation will resume at 6pm on Sunday, April 6th.​


​​​Self-help documentation

Interested in searching for a solution on your own? Check out the Knowledge Base!
 
 

Common Technical Assistance Topics (and Solutions!)

 
 

​​​Check your Bandwidth

Log in here to check your on-campus bandwidth usage for the day, week, or month.
 
 
 

Who We Are

The OIT Help Desk is CMU's main provider of technology support to the on and off-campus students, faculty, and staff University-wide, 7 days a week.

 

What We Do

Whenever you have a computer/telecommunications related problem, you can ask the Information Technology Help Desk.

 
Our expert staff consists of trained Information Technology personnel as well as competent student technicians. If we cannot answer your question, we will route you to the appropriate department or person.

 
The range of Help Desk support extends from software packages (such as Microsoft Office and Microsoft Security Essentials) installed on your personal computer to network resources (such as CentralLink and wireless networking). We support both Windows and Mac computers.

 

Employment Opportunities

Are you a current student and interested in working at the Help Desk? Visit our ​Online Job Application System​​ to apply today!

​​​​​​​​​

 Contact Us

 Phone: (989) 774-3662
 Chat: Click the image below
 Email: helpdesk@cmich.edu
Walk-in: Park Li​brary 101
 
 Availability of walk-in service varies by Park Library building hours
 
btn_helpdeskchat2 
 
Mon-Thurs: 7 AM to Midnight 
 Friday: 7 AM to 6 PM 
 Saturday: 12 PM to 6 PM 
 Sunday: 12 PM to Midnight 
 
 Please note: hours may vary during holiday breaks, or when classes are not in session
 

 Hot Tickets

Retrieving Data