Help Desk

​​​​​​​​​​​​​​​​How do​ I get help?

If you need im​​mediate assis​t​ance, please call the Help Desk at (989) 774-3662. Or click here to chat with us! Why not drop a line to helpdesk@cmich.edu? Stop by and visit us in person at Park Library room 101! There are plenty of ways to get help!
 
The OIT Help Desk is CMU's main provider of technology support to all students, faculty, and staff University-wide, on or off-campus, 7 days a week. If we cannot answer your question, we will find someone that can, and route you to the appropriate department or person.
 
 

Hours of Operation

Please note: hours may vary during holiday breaks, or when classes are not in session.

  • Mon-Thurs: 7 AM to Midnight
  • Friday: 7 AM to 6 PM
  • Saturday: 12 PM to 6 PM
  • Sunday: 12 PM to Midnight


​​​2015 ResNet Depots

Moving on campus? Need help connecting to the network? Configuring your CMU email account on your phone? Stop by one of three ResNet Depots, located across campus! Technicians are standing by and available 12pm to 8pm, 7 days a week, from Saturday August 22nd through Wednesday September 2nd.
 

 

​​​Self-help documentation

Interested in searching for a solution on your own? Check out the Knowledge Base!
 

 

Common Technical Assistance Topics (and Solutions!)

 
 

On-Campus Network Device Status (Check your Bandwidth)

You can register additional devices on the network (like phones or game consoles) or check your on-campus bandwidth usage by reviewing your network device status.
 
 
 

Employment Opportunities

Are you a current student and interested in working at the Help Desk? Visit our ​Online Job Application System​​ to apply today!

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 Contact Us

 Phone: (989) 774-3662
 Chat: Click the image below
 Email: helpdesk@cmich.edu
Walk-in: Park Li​brary 101
 
 Availability of walk-in service varies by Park Library building hours
 
btn_helpdeskchat2 
 
Mon-Thurs: 7 AM to Midnight 
 Friday: 7 AM to 6 PM 
 Saturday: 12 PM to 6 PM 
 Sunday: 12 PM to Midnight 
 
 Please note: hours may vary during holiday breaks, or when classes are not in session
 

 Submit a Workorder

Submit a workorder at any time - 24 hours a day, 7 days a week. Support personnel will review and set expectations during normal hours of operation:

Submit a workorder here!​

 

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