UPDATE as of 9/5/19
The deadline for application submissions for this position has passed. Interviews were conducted, a candidate was chosen, offered, and accepted the position. Should another opportunity become available in the future, an announcment will be made.
Position Title: IT Technology Awareness and Training Team Graduate Assistant
Department: Information Technology - Technology Awareness and Training Team (TATT)
Job Duties and Qualifications:
The individual chosen for this position will be involved with;
- learning and understanding a wide variety of enterprise level (and other useful) technologies to a level that allows you to facilitate face-to-face and online overview and hands-on training sessions;
- researching, evaluating, recommending, and implementing various technologies for use by faculty, staff, and students;
- executing event management processes from idea generation through evaluation phases;
- providing top-level support to users via the CMU Help Desk ticketing system;
- identifying general and creating CMU-specific documentation for inclusion in CMU's Knowledge Baseand on the TATT web site;
- establishing processes for successful implementation;
- communicating with users;
- assisting TATT staff with the planning and execution of pilot projects;
- supporting and guiding members of the University community that are interested in gaining a better understanding of various technologies and connecting them with appropriate resources;
- helping to match potential users with the technology that will best address their idea, challenge, issue, inspiration, etc.;
- researching, identifying, and creating resources to help users to get the most out of the implementation of their chosen technology;
- assessing evaluation data and feedback and responding as necessary and appropriate via further communication and future endeavors;
The ideal candidate will possess and portray the following traits; professionalism, confidence, strong verbal and written communication skills, effective facilitation and presentation skills, detail oriented, organized, creative, visual, analytical, and have the ability to troubleshoot technical issues.
Additionally, the most desirable applicants will have a solid history and proven understanding of or clear desire to learn more about; face-to-face and online teaching and learning, software, hardware, operating systems, training, professional development, mobile device use, cloud solutions, communication, technical support, presentation systems and skills, and the best practices of technology implementation.
This administrative position requires that the assistant work out of a campus office. There are not course-related teaching duties. Rather, the assistant will be involved with a recurring schedule of presentations in both face-to-face and online workshops.
The chosen candidate will also be involved with various projects that are undertaken across the Information Technology organization.
More information about Graduate Student Assistantships can be found at:
The application and hiring process for this position will be quite rapid. To apply for this position, please email Brian Roberts - firstname.lastname@example.org - before 5:00pm on Monday, September 2nd and include all of the Application Requirements shown below. Interviews will be conducted and an offer made by Monday, September 9th. Work will begin that same week.
- CMU Global ID:
- Phone Number(s):
- Best manner and times to contact you about your application:
- Master's Program that you are enrolled in:
- Fall 2019 Course Schedule, including days and times:
- Spring 2019 Course Schedule, including days and times if you already know what it will be:
- Overview of days and times that you are available to work:
- A copy of your up to date resume and work history, complete with professional references:
- A letter of interest or explanation of why you are interested in this position and why you think you would be a good fit.
If you are granted an interview, you will be asked to "Teach Me Something… in 15 minutes".
The world of technology training is ever evolving. Systems and hardware are updated and/or replaced, processes change, and training is fluid. As such, a good trainer needs to be aware of these matters and adapt training and support resources rapidly for both new and longtime users. Further, they need to not only be able to show people HOW to do something, but also explain WHY doing so is an important and/or a best practice. Please, plan to introduce and provide end-user training on a technology (hardware/software/online system, app) of your choosing. Ideally, it would be one of CMU's enterprise level systems or something similar. NOTE: This presentation will happen in an office or conference room, not a classroom, and you may have only one or two participants. A monitor, tv screen, or projector will be available. If you are in need of a loaner computer, please indicate as much in advance.