Support Enterprise Administrative Computing

Value Statement

OIT provides an integrated administrative systems environment that enables the business of the university, enhances informed decision-making, and allows employees to do their jobs more efficiently. By leveraging core investments, OIT delivers economies of scale, simplifies routine day-to-day operations, and enables continuous business process improvement.

Service Components

Business Process Consulting and Management

  • General business systems consulting services to University business units. Identify or review their IT system needs and opportunities, including those provided through core business systems and web applications.

Data Warehouse

  • Provides storage and access to CMU's centralized and secured sensitive business intelligence data.

Document Imaging

  • The maintenance, hosting, support, and implementation of a system used to digitize paper documents for storage and access.

Financial Management

  • Electronically managed payment options for CMU Personal accounts; includes all maintenance, support, and requests relating to the Financials module of SAP.

Financial Aid Management

  • Supporting and maintaining of systems and applications that manage student financial aid information.

Human Resources Management

  • Job- and Personnel-related HR Functions automated through the People Admin system; includes all maintenance, support, and requests relating to the Human Resources module of SAP.

Online Survey Support

  • Maintaining and supporting managed online feedback applications is provided by OIT.

Payroll Management

  • Management and transfer of credit card charges between cost centers and gl accounts; automated time card and work schedule processing for hourly employees.

Student Records Management

  • Historical student data management; This service includes all maintenance, support and requests relating to the Campus Management module of SAP.