How do I get help?
If you need immediate assistance, please call the Help Desk at
click here to chat with us
! Why not drop a line to firstname.lastname@example.org? Stop by and visit us in person at Park Library room 101! There are plenty of ways to get help!
The OIT Help Desk is CMU's main provider of technology support to all students, faculty, and staff University-wide, on or off-campus, 7 days a week. If we cannot answer your question, we will find someone that can, and route you to the appropriate department or person.
Hours of Operation
Please note: hours may vary during holiday breaks, or when classes are not in session. Availability of walk-in service varies by
Park Library building hours.
- Mon-Thurs: 7 AM to Midnight
- Friday: 7 AM to 6 PM
- Saturday: 12 PM to 6 PM
- Sunday: 12 PM to Midnight
Self-help Resources: Client Portal and Knowledge Base
Interested in searching for a solution on your own? Check out self-help documentation in the
, or visit the
to find more information about services offered through OIT.
Common Technical Assistance Topics (and Solutions!)
Personal Device Repair (Techs On-Site 12pm-6pm)
Do you have a
that needs to be fixed? Personal device repair drop-off and pick-up service is available any time walk-in service is available.
A $9 bench fee is charged for initial review, and from there, $36/hour is charged for labor, plus additional costs for any parts as necessary. Charges are billed to your CMU account.
For more thorough information regarding the nature of any potential repair, technicians are available on-site Monday through Friday from 12pm to 6pm
. Please note, Help Desk employees and on-site Technical Services technicians will help facilitate the drop-off repair service, but are not equipped to provide extensive repair services while you wait.
On-Campus Network Device Status and Registration
register additional devices on the network
(like phones or game consoles) or check your on-campus bandwidth usage by reviewing your
network device status
The 2017 Resnet Depots are available to on-campus residents needing assistance connecting to CMU's network. The Resnet Depots are conveniently located across campus at the following locations:
- North Depot: Located at the CMU Help Desk just inside the Park Library South Entrance
- East Depot: Located in the Woldt Hall Computer Lab Classroom, near CMU Connect Cellular Services
- Towers Depot: Located in Kulhavi Hall Classroom 142