How do I get help?
If you need immediate assistance, please call our Help Desk at
If you're a new student, faculty, or staff member, check out our tips for Getting Started at CMU. Please visit our
for helpful information covering all aspects of CMU technology!
- Mon-Thurs: 7 AM to Midnight
- Friday: 7 AM to 6 PM
- Saturday: 12 PM to 6 PM
- Sunday: 12 PM to Midnight
Please note: hours may vary during holiday breaks, or when classes are not in session.
Help Desk Schedule (Spring Break 2015 Only)
- Saturday, March 7th: Closed
- Sunday, March 8th: Closed
- Monday, March 9th through Thursday, March 12th: 7 AM to 6 PM
- Friday, March 13th: Normal hours resume (see above)
Who We Are
The OIT Help Desk is CMU's main provider of technology support to the on and off-campus students, faculty, and staff University-wide, 7 days a week.
What We Do
Whenever you have a computer/telecommunications related problem, you can ask the Information Technology Help Desk.
Our expert staff consists of trained Information Technology personnel as well as competent student technicians. If we cannot answer your question, we will route you to the appropriate department or person.
The range of Help Desk support extends from software packages (such as Microsoft Office and Microsoft Security Essentials) installed on your personal computer to network resources (such as CentralLink and wireless networking). We support both Windows and Mac computers.
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Are you a current student and interested in working at the Help Desk? Apply today!