Service Excellence

As CMU’s Service Excellence initiative enters its 22nd year, we embrace our welcoming environment and roll out the “maroon carpet” across campus. Whether in-state, out-of- state, internationally, or virtually, our goal is for every interaction with CMU to be positive. Our success depends on you and a commitment to move these four values from words on paper to promises kept by individuals, departments, and colleges – indeed, the entire university.​

Training

Open workshops

Departments and units are invited to send staff to open programs offered throughout the year by Professional Development Programs (PDP). These include a general overview of service, how to keep the vision alive and working with difficult customers.

You can register for these workshops at the employee training site under Current Campus Training at Employee Training & Development.

Department workshops

Professional Development Programs will deliver one to three-hour presentations for specific departments by request. These presentations will include a general overview on service and CMU's Service Excellence initiative,​and can be highly customized to meet the needs of the particular department.

Please call Jamie Brown at x1073 for information and to schedule training.

Live trainings

Friendship is on our seal. Compassion is a core value. Care is our primary service value. From Disney's "creating the WOW" to tips on how to handle the difficult customer, a variety of sources and methods will be used to explore how to live these values out daily. Student employees are welcome!

To register, go to the employee training site at Employee Training & Development.