I.T. Considerations

Please view this comprehensive video resource example:  Pacific Southwest MHTTC Telehealth Clinical and Technical Considerations for Mental Health Providers.

Video topics

Lighting

• Ensure proper lighting with neutral wall color for easy visualization of the face, which simulates an in-person visit.
  
• Avoid having a window or direct light source directly behind you as this will cause difficulty among patients to visualize your face.
  

Eye contact

• It is best to make as much eye contact as possible with the face-centered on the screen.
• You may have to raise the laptop or tablet with books or a stand so the webcam is positioned at eye level.
• Ensure laptop or electronic device is stable.

Environment

• Reduce ambient noise by using noise-canceling headphones and securing a quiet environment.
• Consider placing a sign outside the door marked “Telehealth visit in Progress."
• Turn off cell phone noise and calls to minimize distractions.
• Refrain from touching cell phones or other devices as this may be interpreted as it weakens provider-patient interactions.

Professionalism

• Appearance matters. Dress professionally for each telehealth visit.
• Consider wearing white coats, limit wearing patterns, avoid flashy jewelry, and wear non-glare glasses to reduce distractions.
• Reduce food and beverage intake during each appointment session.

Organization

• Consider cleaning your surroundings to seem more professional.
• Screens and curtains can always be placed directly behind you to provide a less cluttered background.

Interaction

• Introduce yourself appropriately and ensure your name is readily available for reference.
• It is vital to establish rapport with each interaction.
• Provide alternative means of contact and your phone number if technological issues appear.
• Be prepared to take adequate notes.

Technology

• Test your electronic equipment and software before each telehealth visit.
• Check to see if you have logged out of the session.