Carls Center Audiology Customer Hotlines and Drop-Off Services 

We have created a convenient drop-off service to better serve our patients with a hearing aid, cochlear implants and accessory issues. While the drop-box is equipped with a tamper-resistant lock and we make every effort to ensure the security of your hearing devices, we cannot guarantee 100% security from vandalism, burglary or other unforeseen events to the drop-box.

Hearing aid drop-offs can be utilized for the following problems:

• Clean and check.
• Excessive battery drain.
• Lost removal filament.
• Dead hearing aid.
• Sound issues.
  

Drop-off instructions

The drop-off box is accessible 24/7 but our drop-off service is not a same-day service. There will be no envelopes, paper, or pens available at the drop-box. Complete the following steps in advance at home in order to minimize the risk of infection:

• Prior to placing hearing aids in the drop-box, put them in a sealed plastic bag or sealed envelope. 
• Include your name, phone number, and a description of the problem and how best to reach you.
  
• Call and notify us in the Carls Center after you leave your hearing aid in the drop-box.

You can also mail your hearing aids to us. We recommend you use a padded box, not an envelope, and insure the package. When mailing your hearing aids, use the following address:

Carls Center Audiology Clinic
Central Michigan University
Health Professions Building 1101
Mt. Pleasant, MI 48859

Pick-up instructions

We will call when your hearing aids are ready to be picked up. Pick-up is available Monday through Friday 8:00 a.m. to 4:30 p.m. When you arrive, park in the loading zone in front of the Health Professions Building and call us at 989-774-3904 to inform us you have arrived. A Carls Center staff member will bring your hearing aids to you at the curbside. If payment is due, the payment will be collected at this time. If you would prefer your hearing aids be mailed to you, insured shipping costs will apply.