Lee Cockerell, the former executive vice president of operations at Walt Disney World, is credited with establishing the legacy of leadership and customer service for the No.1 tourist destination in the world.
Cockerell was on campus to share the philosophy behind Disney Great Leader Strategies, the approach used as the primary training tool for the 7,000 leaders at Walt Disney World.
Cockerell lead three presentations covering topics ranging from customer service to leadership and management. All presentations were recorded and are available below:
More than 20 CMU groups combined to sponsor Cockerell’s appearance to further advance the university’s focus on developing leaders and providing first-rate customer service.
There’s some magic at Central Michigan University
Faculty, students, staff and the public were invited to attend three presentations by Lee Cockerell, former executive vice president of operations for the Walt Disney World Resort, free of charge.
September 30, 2015
- 10-11:15 a.m.: Leadership and Customer Service
Whatever your current position in life, Cockerell’s motivational presentation has applications you can put to work immediately in your professional and personal lives.
- 2:30-3:45 p.m.: Leadership/Management
Improve your performance by increasing your effective leadership skills and be ready to meet the challenges of today’s increasingly competitive world.
- 7:30 p.m.: Leadership and Customer Service
Hear the inside story about the magic of Disney and the legacy of leadership and customer service that has made the property the No. 1 tourist destination in the world.