Cellular Billing
You can access and download your monthly cellular detail statement through our website. Each month, you will receive an email notification from connect@cmich.edu at your CMU email address when a new statement is available.
Your monthly statement will detail all wireless charges and usage billed to your university account. Please contact our office with any questions about the information included in your detail statement. You may also contact our office if you would like to receive statement notifications at an additional email address or prefer to receive a printed copy of your statement at your mailing address.
For billing and payment information, or questions regarding late payments and fees, please contact the office of Student Account Services and University Billing at 989-774-3618 or visit their website.
Understanding your cellular statement
Your cellular statement will be sent to your CMU email address soon after the CMU billing period closes on the 25th of every month. Your monthly statement is not a bill, but simply a description of your monthly cellular charges and usage. Your monthly bill will be sent to your CMU email address from Student Account Services and University Billing.
Pooling
Pooling combines the anytime minutes of two or more cellular users on a single account. Each user's monthly minute allowance is added to a shared pool, allowing account members to share minutes.
To participate, account members must have an approved pooling plan. Once the shared pool is exhausted, additional minutes are charged at $0.25 per minute.
Night and weekend minutes, as well as mobile-to-mobile minutes, are unlimited and cannot be pooled.
Access discounts
Access discounts are applied to the regular monthly cost of your cellular plan. Including the access discount, the monthly cost of your plan should reflect the prices listed in the Cellular Service section of our website.
Prorated charges
Prorated charges may appear on your bill when a change is made to your service during the middle of your carrier's bill cycle.
These charges commonly occur following transfers, number ports, and new activations, or when you change your rate plan or add services during the billing cycle. When changes go into effect mid-cycle, you will see a proration on your bill.
Proration adjusts your charges based on the portion of the billing cycle during which you used the service. This means you are only charged for the time the service was active rather than the full billing cycle.
Example: If you activate a new line halfway through your billing cycle, you will only be charged for the portion of the cycle during which the line was active, rather than the full billing cycle.
Explanation of taxes, fees, surcharges and other charges
Taxes, fees, surcharges, and other charges vary based on the products you purchase and your service location. These fees are separated into two sections on your bill:
- Taxes, Governmental Surcharges, and Fees include sales, excise, other taxes, and government surcharges that your carrier is required by law to collect from customers on behalf of local, state, and the federal government. These taxes, surcharges, and fees may change from time to time without notice.
- Carrier Surcharges and Other Charges and Credits are costs the law allows Verizon to pass on to its customers as a surcharge.
Order Processing Fee: The $5.00 order processing fee is a one-time, nonrefundable charge that applies when a new device is purchased. This fee is added to the cost of the new device and applicable taxes.
Peak and off-peak airtime
Peak hours are generally associated with the portion of the business day when call volume is highest. Calls placed/received during peak hours will deduct minutes from the plan's minute allowance.
Off-Peak hours are generally associated with evening hours and weekends.
Typically, weekends start late Friday evening and end early Monday morning. Exact times for Peak and Off-Peak vary by carrier and the cellular plan selected. See Night and Weekend hours below - Night and Weekend hours would be considered Off-Peak.
Carrier billing information
Billing cycles
| Carrier | Billing Cycle | Example |
|---|---|---|
| AT&T | 25th–24th | January 25 – February 24 |
| T-Mobile | 21st–20th | January 21 – February 20 |
| Verizon | 24th–23rd | January 24 – February 23 |
Nights and weekends
Nights and weekends are unlimited for all three of our carriers; your minute allowance will not be charged for calls made during the hours listed below (some exclusions apply).
| Carrier | Nights | Weekends |
|---|---|---|
| AT&T | 9 p.m. - 5:59 a.m. | 9 p.m. Friday - 5:59 a.m. Monday |
| Verizon | 9:01 p.m. - 5:59 a.m. | 9:01 p.m. Friday - 5:59 a.m. Monday |