Getting Help

​Getting help:

Blackboard support is provided by the CMU Help Desk. For assistance dial 989.774.3662 or toll-free 800.950.1144 ext. 3662. In the event the Help Desk staff is unable to resolve your Blackboard-related issue, a work order can be created which will be escalated to the Learning Management Team's queue. A member of the LMS team will make contact to provide a resolution or gather additional information usually within one working day.

The LMS Governance Committee:

This CMU committee is comprised of members from CMU's Center for Excellence in Teaching and Learning, Office of Information Technology and CMU Faculty. The committee makes recommendations regarding the use of course management systems (currently Blackboard), the overall look of Blackboard at CMU, and the timing and testing of system upgrades. If you have any questions regarding administrative aspects of Blackboard or for general technical support, contact the CMU Help Desk at 989.774.3662.

Training Opportunities​

Periodic training and faculty development ​sessions with regard to Blackboard are offered by CMU's Center for Excellence in Teaching and Learning (CETL). The most up to date list of training sessions can be found on the CETL website. Current and future online instructors are encouraged to participate in workshops.