Help! Who can I contact for this?
Park Library has many spaces, departments, and resources for our patrons to use. Our unique spaces and equipment are among our most popular assets, and, naturally, they generate occasional questions and issues. We always want our patrons to feel comfortable reporting any issues to the correct department to best assess the situation and what needs to be done. The service desks, 2nd floor Library Service Desk and the 1st floor Information Desk, are the best places to report anything you may come across. Library staff at the service desks can help patrons resolve many issues, such as:
- One of the book stacks is stuck or is not working.
- A chair, table, exhibit display or other building furniture is broken.
- A PrintQ or public printer isn’t printing or working correctly. This includes jams, ink issues, connection issues, and overloaded queues.
- A ceiling or floor tile has fallen or come loose.
- A book that you returned or want to check out is damaged.
- You get locked out of your study room or office.
Something is broken or needs to be cleaned up in a restroom. (Note: There are QR codes posted in all restrooms around the library for patrons to report cleaning needs. If there is no QR code, patrons can report the issue to the Library Service desk.)
Library checkout equipment or in-library equipment is damaged/broken. Any damage needs to be reported to the Library Service Desk as soon as it is noticed.
However, the service desks aren’t always the best places to report an issue. Sometimes there are questions that staff in other departments can better assist you with. The following questions or issues can be directed to the appropriate department:
Contact Documents on Demand if...
MeL or ILLiad is not working. Occasionally these services need to be updated or need maintenance and may have interruptions in service. Email DOD at askDOD@cmich.edu if you run into issues requesting items or articles through these services.
You would like to renew your DOD book/item. If you need your DOD loan longer, email DOD at askDOD@cmich.edu.
You would like an article or a specific chapter of a textbook. Please email DOD at DocReq@cmich.edu with the information (title/chapter/etc.) of the item you need.
Contact the OIT Help Desk if...
You would like to get a guest pass to use computers in the library. Visit the OIT Help Desk in person during open hours.
There is a technology issue in 1North while the library is closed. Create your own ticket through the OIT Help Desk website for assistance.
Contact the Adobe Digital Lounge if...
You need help with one of the Adobe programs for an assignment, check the Library website for an appointment or visit the Lounge in person for assistance.
Contact the Reference Librarians if...
You are doing some research and need help finding sources. Use our Ask A Librarian feature on the library website to connect with a Librarian 24/7!