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At CMU, you don't have to figure everything out on your own. Whether you have a question about classes, finances, health, housing, campus life or something else, there are people and resources ready to help.
Explore the topics below to find answers to common questions and connect with the right support. Click on the link to jump to a specific section or scroll down the page.
Academics

How do I choose or change my major or minor?
Your academic advisor can answer questions about program requirements and explain how to officially declare or change your major or minor.
Who is my academic advisor?
Your assigned advisor is based on your intended major or interest area. You can find your advisor and their contact information in Degree Progress, where you can also schedule an appointment.
When do classes start?
Visit the Registrar's website for academic calendars, class start dates, and deadlines for adding, dropping or withdrawing from classes.
What books or supplies do I need?
First, check each course syllabus, located in Blackboard, for additional materials recommended by your instructor. Visit the CMU Bookstore textbook ordering page to find your course books or stop by the store on the second floor of the Bovee University Center.
How can I find help for research?
Work with a subject librarian to find research, access library resources and strengthen your research skills.
What do I do if I need help with a class?
- Start with your instructor during office hours (which should be listed on your syllabus).
- You can request a tutor.
- Check with your college to see if they have a Student Success Center.
- If you have specific areas of need, the Math Assistance Center, Writing Center and Presentation Skills Center offer specific help.
- The Office of Student Success offers support and resources to help students with study skills, time management, goal setting, and overall student success.
How do I get a tutor for my class?
Tutoring is a free service for assistance with 100-300 level courses. You can also consider supplemental instruction - review sessions for each lecture of particularly challenging courses. Request a tutor or check out the supplement instruction schedule.
How do I reserve a study space?
There are plenty of study spaces at Park Library to choose from. When you reserve a room, you’ll choose the type of room, date and time that work for you, then book using your name and Global ID. Study rooms can be reserved up to two weeks in advance.
How do I get academic accommodations?
Student Disability Services has outlined the process for requesting academic accommodation. You’ll also want to understand student accommodation documentation guidelines.
How do I transfer credits to CMU?
Visit the Transfer Credit webpage for information about what transfers and how to submit credits to CMU. Make sure you send final transcripts to apply@cmich.edu; if using the National Student Clearinghouse, select Central Michigan University and Student Services.
How do I return to CMU after taking time away?
We’re excited you’re thinking about coming back to CMU. Whether you need to reapply, resolve a hold, change your program or reconnect with an advisor, we’re here to help you understand your next steps.
Finances

What scholarships do I qualify for?
We offer more than 1,000 scholarships unique to CMU. Once you’re admitted, answer questions, get matched and apply for scholarships in Scholarship Universe. You can also explore scholarships provided by organizations outside of CMU through Scholarship Universe – Gold. Our Office of Scholarships and Financial Aid can answer any questions you have.
How do I view or pay my bill?
You can view or pay your bill online or in person at OneCentral via check or credit card.
How can I set up a payment plan?
Payment Plans can be created at any time. If you’d like to speak with someone about options, schedule an appointment with a OneCentral advisor.
How do I give a parent or supporter authorized access to my bill?
It’s easy to add a parent, guardian or other supporter as an authorized payer through CMU’s Transact billing system. Once you add them, they’ll receive an email to create their own account, where they can view your bill, make payments and speak with CMU about your billing account.
Note: Billing authorization and financial aid FERPA authorization are separate. If you want someone to be able to discuss your financial aid with CMU, you also need to complete the FERPA release in your Financial Aid Portal.
When will I get my refund, and where will it go?
Visit the Student Account Refunds page for refund dates and information about your BankMobile account.
When is my CMU bill due?
Billing timelines and due dates can be found on the OneCentral page.
How do I fill out the FAFSA?
Visit the Applying for Financial Aid page for information about completing the FAFSA and other financial aid available at CMU or schedule an appointment.
Remember to file your FAFSA every year to be considered for financial aid.
Where do I view my financial aid offer?
Log in to CMU’s Financial Aid Portal to view your most up-to-date financial aid offer, see any required documents and complete your next steps. We will send a notification to your CMICH email when your offer is ready to review.
How do student loans work?
There are different kinds of loans, and each kind of loan works differently. If you’d like to speak with someone about your particular questions, schedule an appointment with a OneCentral advisor.
How do I make a budget?
Learn budgeting basics through the Financial Wellness Collaborative, then use the budget tool in iGrad to create a personalized budget.
I had an unforeseen emergency and need financial help. Where do I go?
The Student Emergency Fund may provide financial assistance to students facing an unforeseen emergency situation.
Jobs and career prep

Where can I get professional attire for an interview or event?
Schedule an appointment with First Impressions to receive one professional outfit per semester and build your professional wardrobe.
How do I find a job on campus?
Visit Student Employment Services for information about on-campus employment and use Career Central to search and apply for open positions.
Who can help me prepare for and find a job after graduation?
The Career Development Center can help you explore career paths, strengthen your resume, prepare for interviews, search for jobs, and build professional connections.
Where can I get help finding an internship?
The Career Development Center can help you search for jobs and internships.
Health and wellness

I need immediate mental health support. What should I do?
Call 911. The CMU Counseling Center also provides 24/7/365 support at 989-774-3381; press 3 after hours.
How do I schedule a visit with a health care provider on campus?
Call our Student Health Services at 989-774-6599, Monday – Friday from 8:00 a.m. – 12:00 noon, and 1:00 p.m. – 5:00 p.m. If you’re looking for an appointment outside those hours, you’ll need to call an after-hours clinic in Mount Pleasant.
Where can I get mental health counseling and care?
The Counseling Center provides free and confidential counseling from licensed mental health professionals. Call 989-774-3381 for an appointment. Our Behavioral Health and Psychiatry Services offers psychiatric care for students, faculty and staff. Call 989-774-6599 for an appointment.
I need help and don't know where to go — or I'm concerned about a friend. Who can help?
Submit a CARES referral for yourself or someone you are concerned about to receive outreach from a CMU Care Advocate.
Where can I get help with alcohol or substance use?
CMCREW ( Central Michigan Collegiate Recovery, Education and Wellness) provides support for alcohol and drug concerns, including one-on-one consultations, wellness and recovery coaching, evaluations, support groups and referrals. Many recovery services are free to students.
Where can I find food assistance?
The Student Food Pantry supports students who need additional food resources so they can focus on their academic success. The pantry is located at 1200 S. Washington Street, Mount Pleasant, MI 48858.
How do I get active or work out on campus?
Get active, meet people and support your well-being through University Recreation. Join a fitness class or sports team, or use the Student Activity Center's recreation and fitness spaces.
Student life and living on campus

What is there to do in Mount Pleasant?
Explore Mount Pleasant and discover local shops, parks, events, restaurants and activities beyond campus.
What is there to do on campus?
CMU offers a full calendar of events and activities throughout the year. Explore campus events and follow student-life offices and organizations to find ways to get involved.
How do I find clubs, student organizations and campus activities?
We have more than 300 student organizations to explore and hundreds of activities throughout the year to enjoy and meet new friends. Join an intramural or club sports team; play, compete and connect with fellow gamers on the Esports team; join the Program Board and help bring even more great events to campus; or serve campus as a member of the Student Government Association. There’s no shortage of opportunities...join in and get Fired Up!
I'm feeling disconnected. Where can I find support?
Connect with a COMPASS peer educator for peer support and connection.
When can I apply for housing?
You can apply for housing after being admitted to the university, and submitting your enrollment deposit.
Where should I live on campus?
That totally depends on what you’re looking for! Check out our housing options to learn more about East, South and Towers communities. You can choose to live with students who share your interests in our Living Learning Communities and Residential Colleges.
How do I change rooms or roommates?
Contact your Residence Hall Director for assistance with roommate concerns or room-change requests.
Where do I submit a repair request for my room?
Submit maintenance concerns through your Housing Portal.
How do I receive mail and packages in the residence halls?
You’ll have a mailbox near the front desk of your residence hall where mail and packages will be delivered. You can access your mailbox with your room key, and you’ll be notified via email when a package has been delivered for you. Be sure to use your correct campus mailing address when having mail or packages sent to you.
Where can students living on campus connect with a CARE Advocate?
Students who live on campus can connect with CARE Advocates in the East, South and Towers Student Success Centers to learn about campus resources and support.
How do I find vegetarian, vegan or halal food on campus?
If you have special dietary needs, we highly recommend scheduling a meeting with Brianna Archangeli, our on-campus dietician. Brianna offers free nutrition counseling for food allergies, religious dietary restrictions, vegetarian/vegan lifestyles, disease management, athletic nutrition and general wellness.
How do I avoid food allergies or in the dining halls?
If you have food allergies, please notify our dining team of your allergies as soon as possible. It’s also important to education yourself on how to navigate your allergies on campus.
Report a concern

I have a concern but don't know where to report it. What should I do?
Visit the Report an Incident page to identify the campus resource best equipped to receive and respond to your concern.
Where do I report a concern about a student or their behavior?
Visit the Report an Incident page for help sharing your concern with the appropriate campus resource.
Where do I report a burnt-out light, something broken or another facility concern?
Email Facilities Management at fmrepair@cmich.edu or call 989-774-6548.
Campus safety

Where are emergency phones located on campus?
Visit the Additional Safety Resources webpage for emergency phone locations.
What is the Rave Guardian app, and how do I get it?
The Rave Guardian app is a public safety smartphone app that works alongside the Central Alert system to connect students, faculty and staff with campus safety resources. You can use it to directly talk with CMU Police, as a safety timer, as an enhanced emergency call and other campus safety resources. Visit the Emergency Alerts and Notifications page for download information.
How do I sign up for text messages from Central Alerts?
Sign up or manage your emergency alerts, like Central Alerts, using this dashboard.
What are CMU's campus safety protocols?
Visit the CMU Police Department and campus safety resources for information about campus safety procedures and services.
How can I prepare for an emergency?
We’re prepared to handle a number of emergencies but safety starts with self-preparation. Visit our Emergency Management website to learn how to get ready and take action.
Where do I report protected harassment or discrimination?
The Office of Civil Rights & Institutional Equity provides resources and support and investigates concerns involving protected harassment or discrimination.
Who do I contact to report sexual assault, intimate partner violence, stalking or harassment?
You can report these incidents directly to CMU PD. For reporting options, resources and information about the reporting process, visit the Office of Civil Rights & Institutional Equity's Title IX and Sexual and Gender-based Misconduct webpage.
Where can I get confidential support related to sexual assault, aggression, stalking, intimate partner violence, human trafficking or harassment?
Sexual Aggression Peer Advocates (SAPA) provides survivor-centered, trauma-informed confidential support during fall and spring semesters when classes are in session. Call 989-774-CALL (2255) or text SAPA CHAT at 989-621-3359.
Where is the local hospital or emergency room?
Emergency departments in Mount Pleasant include MyMichigan Health at 4851 E. Pickard Street and McLaren Central Michigan at 1221 South Drive.
Where can I receive a Sexual Assault Nurse Examiner (SANE) exam?
McLaren Central Michigan Emergency Department at 1221 South Drive provides SANE services, including forensic evidence collection, medical treatment and crisis support for individuals age 13 and older. Call 989-772-6777 or go directly to the emergency department.
Parking and transportation

I don't have a vehicle. How do I get around campus and town?
While many destinations are within walking distance of campus, we partner with IRide for transportation to and around campus, local shopping centers and several local apartment communities. Taxi and ride-share services are also available in Mount Pleasant.
Where can I park on campus?
The type of parking permit you hold will determine which parking lots you’ll have access to. This campus parking map color codes which permit can park in which lots.
Do I need a parking permit to park on campus?
Yes, parking on campus requires a permit Monday-Friday, from 2:00 a.m.—5:00 p.m. year-round. Visit Parking Services for current parking-permit requirements.
How do I appeal a parking citation?
Submit an appeal using the Parking Services Self-Service Portal. You’ll need your ticket number and license plate number available.
Technology

How do I activate my CMU account?
Once you’ve been admitted, go to CMU’s account activation page and follow the prompts to set up your password and security information. You’ll also be prompted to set up multi-factor authentication when you first log in.
Who can help with technology issues?
The Office of Information Technology can help with CMU account access, campus technology and technical issues.
The OIT Help Desk provides both in-person help in Park Library 101, and virtual help through live chats with a Help Desk staff member.
How do I connect to CMU Wi-Fi or register an electronic device?
Visit the CMU Network Portal to register your device and follow the on-screen instructions.
How do I change or add a device for Duo Mobile?
Visit the Multifactor Authentication webpage for information about Duo Mobile and multifactor authentication.
International student support

I just arrived at CMU. How do I check in?
Welcome to Mount Pleasant! You can start the check-in process once you are in the U.S. If you have any questions, email us and we’ll get right back to you.
Do I have to attend International Student Orientation?
Yes, orientation is mandatory for all international students.
How do I apply for CPT or OPT work authorization?
As long as you have an F-1 visa, you are allowed to work in the U.S. For eligibility, information and application instructions, visit our Curricular Practical Training or Optional Practical Training pages.
How do I find a job on campus, how many hours can I work, and can I work off campus?
Visit the International Students & Employment webpage for information about on-campus employment, work-hour requirements and employment authorization.
How do I get a Social Security number?
Learn more about eligibility, required documents and the application process for a social security number.
I have a financial emergency and need help. Where do I go?
The International Student Emergency Fund may be able to help. Visit its webpage for eligibility requirements and application information.
Do I have to live on campus?
First- and second-year undergraduate students are required to live on campus unless they qualify for an exemption. Visit Housing Policies & Guidelines for current requirements and exemption information.
How do I find an off-campus apartment?
The Mount Pleasant community has many apartment options, and the CM Life Central Living Guide can help you explore them. Students subject to our on-campus residency requirement should confirm their eligibility to live off campus before signing a lease.
Is university health insurance required for international students?
Yes, our international student insurance policy requires international students to be enrolled in a CMU-managed health insurance plan during their studies. Visit Health Insurance for International Students for current policy information.
How can I connect with other international students at CMU?
Explore cultural communities and student-run organizations through the International Student Resources page to connect with other students and get involved.