Blackboard Support Resources and Training
There are several avenues to get help with Blackboard, including a vast collection of Blackboard tutorials that provide step-by-step instructions for configuring tools and understanding features. When a technical issue does arise, the first step is to contact the CMU Help Desk.
CIS’s CoursePro Service assists faculty with building content in Blackboard or building and configuring tests inside your course shell. Faculty must provide all necessary material, information, and guidance regarding a CoursePro request.
Additionally, specific targeted requests can be submitted to the Learning Systems Support team directly using the following request links:
You can request data from Blackboard course shells for such purposes as demonstrating the achievement of learning outcomes, meeting accreditation standards, Title IV requirements, etc. See CMU Data Queries to learn more about the data types that can be provided.
Blackboard shells can be requested for various “non-course” reasons, such as training, unique department or program needs, or program orientations. These shells are the same as course shells used for teaching, but are referred to as Special Purpose shells since they are not used for “typical” course content.
Assistance can be provided when adding third-party courseware tools to your Blackboard course (e.g., Pearson MyLab, McGraw-Hill Connect, Cengage MindTap, etc.). CMU is not responsible for providing direct support for such tools; however, we can try to assist and resolve issues associated with Blackboard pairing, student registration/access challenges, and/or grade sync challenges.
Support can be provided to create a single merged course shell by combining multiple course sections into one Blackboard shell. This process can offer efficiencies for the instructor and opportunities for students to interact with others from the same course, potentially creating a greater sense of community.
Independent learning resources by topic
Multiple resources have been created to aid you in your journey to Ultra. In addition to webinars, short training videos are available to reinforce your learning and allow for easy reference any time of day or night. The full video collection is searchable by keyword. Additionally, a collection of knowledge base articles has been created to provide step-by-step guidance to instructors in using and setting up an Ultra course. For ease of use, resources have been organized by the topics listed below.
- Introduction to Ultra
- Building Content and Course Design in Blackboard Ultra
- Assessments and Assignments in Blackboard Ultra
- Class Communications
- Gradebook
- Course Migration
NOTE: Blackboard, Inc updates the LMS environment regularly, providing patches and fixes and releasing new features and tools. Therefore, some features and screen shares shown in videos and trainings may not reflect the latest capabilities or current Blackboard environment.
One-on-one assistance
Need more one-on-one assistance with an issue you are facing with Blackboard? Stop by our office in Park Library, 413, or contact us at (989)774-3615 or cis@cmich.edu.