Frequently Asked Questions about CentralCard
Find answers to frequently asked questions about meal plans and other Central Card services.
How do I get my Central Mobile ID?
The first step is to submit your ID photo prior to provisioning your Central Mobile ID. Click here on ID Photo Submission. You will receive an email notification to your cmich email once your photo has been approved.
The next step is to follow the instructions provided at Central Mobile ID to provision Central Mobile ID. If you have any questions, please contact the CentralCard Office at 989-774-3484.
How do I get my Central ID Card?
If you choose not to provision your Central Mobile ID on your iPhone and/or Apple Watch, Android device, or Samsung device, you can stop into the CentralCard Office. One form of photo identification is required. Office hours are Monday - Friday, 8 a.m. to 5 p.m. with the exception of weekends and holidays.
What costs are associated with the Central Mobile ID or Central ID card?
There is no fee for the Central Mobile ID.
If you choose not to provision the Central Mobile ID, your first Central ID card is free. There is a $25 fee to replace a lost or stolen ID card. And a $10 fee to replace a damaged ID card in exchange for a new ID card.
I lost my mobile device or Central ID card. What are my options?
If you lost your mobile device or physical Central ID card, be sure to deactivate your Central Mobile ID or physical Central ID card by clicking on Transact eAccounts or notify the CentralCard Office at 989-774-3484 during office hours, Monday - Friday, 8 a.m. to 5 p.m. with the exception of weekends and holidays. If you are unable to locate your Central ID card, there are two options:
- Purchase a replacement Central ID card for $25 or a temporary ID card for $2. (Note once a replacement card is purchased, the lost/stolen or damaged ID card cannot be reactivated.)
- A temporary card is valid for seven days and must be returned to the CentralCard Office. A $5 fee will be charged to your university account for non-return.
I lost my Central ID card and purchased a new ID, then I lost the new ID but found the old ID. Can I still use it?
Unfortunately no. For security purposes, we remove all prior ID cards from the card system. If you cannot find the replacement ID card, you will need to purchase another replacement.
Can I lend my Central Mobile ID or Central ID Card to a friend?
No. Your Central Mobile ID or Central ID Card is strictly for your use ONLY. Shall policy not be followed, a $25 misuse fee will be charged to your university student account; and the incident will be reported to the Office of Student Conduct.
I attended orientation, but I forgot to provision my Central Mobile ID. What do I do?
No worries. The first step is to submit your ID photo prior to provisioning your Central Mobile ID by clicking on ID Photo Submission. You will receive an email notification to your cmich email once your photo has been approved.
The next step is to follow the instructions provided at Central Mobile ID to provision Central Mobile ID. If you have any questions, please contact the CentralCard Office at 989-774-3484.
I am unable to set up the Central Mobile ID due to a stale request; how can I fix this?
If you run into a "stale request", simply swipe left to right on your phone to bring the setup process back one page and then select "CMICH SSO" to login.
I added FLEX Dollars onto my Central ID, but why are they not on there?
For orders placed online, please allow 24 hours,
Monday - Friday (except weekends and holidays), for the order to be processed. For inquiries, please contact the
CentralCard Office. Our office hours are Monday - Friday, 8 a.m. to 5 p.m. To check your FLEX balance, click on Transact eAccounts, ask a cashier for a receipt at any on-campus retail location, or contact the CentralCard Office.
Do FLEX Dollars carry over from semester to semester?
FLEX Dollars carry over from fall to spring semester (one academic year). Any unspent FLEX Dollars will be cleared from your Central ID in May each year. These funds are non-refundable.
Where can I obtain more information about meal and flex memberships?
Simply click the CMU campus dining link below.